Nod32 and True Image Problem

Hi,

TI Home Build 4932 and Nod32 version 2.7 running on XP Prof. X64.

Every time I start TI it just locks up my computer. If I stop the Nod32 service (nod32krn.exe) TI runs just fine.

Have noticed a few posts about similiar issues but no solutions.

Any help appreciated.

TIA

Greg

 

Hi there,

I had similar problems in the past running ATI 9 and the validation process. My computer at the end of the validation process would freeze. You can try to exclude all files pertaining to Acronis in the Amon setup/Exclusions.

I hope this helps.

 

Have tried excluding the ATI install folder in NOD32, but with the same results.

ATI just hangs the PC after selecting *any* backup file location. Stop NOD32 and all is fine.

Any suggestions appreciated.

 

Have just installed the same versions of NOD32 and ATI on a 32 bit version of XP Prof and there's no problems running ATI. Hence it seems the problem is related to XP's 64 bit version.

The question is now, who's problem is it Acronis or Eset? You can bet each company will say it's the other one problem, but at the end of the day I still have a problem that needs to be fixed.

 

Have you tried the recovery CD? There shouldn't be any interaction with Nod.
I usually use the CD as it is more reliable, although it takes longer than within Windows.

 

Yes the recovery CD will probably work for the reason stated, but I need a backup plan that runs within Windows while NOD32 is still running.

I suppose I could have a batch that stops the NOD Kernel, runs ATI and then starts NOD Kernel after ATI finishes. However have not been able to find a way of stopping the NOD Kernel (service) in a batch. Net Stop does not work with this service as it's been locked.

Suggestions?