NOD32 and Server 2008 R2 Beta

Discussion in 'ESET NOD32 Antivirus' started by sejong4, Feb 16, 2009.

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  1. sejong4

    sejong4 Registered Member

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    I tried to install NOD32 on an instance of Windows Server 2008 R2 Beta, but the installer reached the point of "Starting Services" and hung. After several minutes it reported that the erkn service failed to start and suggested checking if I had sufficient permissions to start a service.

    At the time I was logged in as a domain admin, and did have sufficient rights to start services.

    The Application log showed many instances of EventID 1000 with the following text (abbreviated) Faulting application name: ekrn.exe, version: 3.0.672.0, time stamp: 0x48a954a7
    Faulting module name: kernel32.dll, version: 6.1.7000.0, time stamp: 0x4943402d
    Exception code: 0xc0000005

    I have had NOD32 running flawlessly on a similar version of Windows Server 2008 (x64, Domain Controller, Terminal Server), so the most likely change is in the OS itself.

    Any suggestions on how to make NOD32 run on Windows Server 2008 R2 would be appreciated.

    Thanks.
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello sejong4,

    Please upgrade to version 684.

    Thank you,
    Richard
     
  3. sejong4

    sejong4 Registered Member

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    I did as you suggested - version 3.0.684 installed without error on Windows Server 2008 R2.

    Thank you.
     
  4. cheers

    cheers Registered Member

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    Where can i download 3.0.684?
    I am using Windows Server 2008 R2, on 64 bit CPU
    It seems the official site is still for downloading 3.0.672 only.

    Thanks!
     
  5. ronjor

    ronjor Global Moderator

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  6. sejong4

    sejong4 Registered Member

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    Update to my previous post: I tried installing version 684 on another instance of Server 2008 R2, and failed with the same errors that I previously reported. At this point, my success looks like a one-time event, and I haven't been able to determine the reason for it.
     
  7. bradtech

    bradtech Guest

    I have been running NOD32 V3 3.0.684.0 on 2008 Server with SP1... Sounds like some kind of security setting on the Server itself blocking NOD32 from installing..
     
  8. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello,

    This may be an issue because it is still in beta.

    Thank you,
    Richard
     
  9. sejong4

    sejong4 Registered Member

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    Would NOD32 Version 4 (4.0.314.0) be any more likely to work under Server 2008 R2 than Version 3 (3.0.684)?
     
  10. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello sejong4,

    This looks to be an issue with the Server 2008 R2 beta. You can give V4 a try but I cannot say if the outcome will be different or not.

    Thank you,
    Richard
     
  11. sejong4

    sejong4 Registered Member

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    I tried V4 on R2, but the result is the same (installer hangs at "Starting services"
     
  12. The Real Shane

    The Real Shane Registered Member

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    Hi, been through this with built 7000 of Windows 7 (and 2K8 R2 is pretty much Windows 7 Server). I expect you have Data Execution Prevention set for All Programs. Basically you have to add Ekrn.exe ("C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe") to the Exclude option.
     
  13. sejong4

    sejong4 Registered Member

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    Thanks for the tip. It worked!
     
  14. The Real Shane

    The Real Shane Registered Member

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    Good, glad to hear it.
     
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