I am a NOD32 user and quite happy. I agree the customer support ain't gonna win a Gold medal but their product does perform. I was challenged in setting up my e mail as it took me about a month. I too e mailed support and was quite tenacious with the poor gent who responded to my first query. The communication dragged out longer then it should have since the support gent should have cured my issue in the first 4 e mails. Anyway, I too looked for help from another source. Ya gotta do it. I live in Los Angeles and I noticed a San Diego phone number for Eset. I got on the horn and called Eset Friday afternoon. This would have provided the final resolution as the gent I spoke too had pull at the main office where the tech people are located. That weekend I contacted Mickey the Man as I noticed he had helped others config e mail. MTM was very kind in providing me with key info that led to my e mail issue getting fixed. He was great. Another kind soul. Thus, I recontaced the gent at Eset on Sunday night by email and told him by issue had been resolved. There was no question in my mind that he would have gotten my issue resolved with Eset and quick. Reaching out to touch someone the old fashion way has it's benefits. I must say SPY1 is the man. Many kind souls here who help out many. Amazing how Paul W. gets stuff done. Another kind soul who goes out of his way to help thousands of folks, me included. Here is the link to a support location that you might find beneficial. http://22.214.171.124/cgi-bin/ubb-cgi/ultimatebb.cgi?ubb=get_topic&f=39&t=000269&p= NOD32 is an outstanding AV. It is worth the coin regardless of their support. Just caught up on the thread somehow I missed the last 5 posts. LOL. Oh well. Zak, now you need wormguard by DCS. Due to Klez in the Breeze I am running Wormguard too these days.