Hi everyone, I've been having an issue with my iPod on my desktop. I have contacted Apple support about the problem, and they were stumped. Now a week late, after collecting some diagnostic info, they are telling me to uninstall Nod32 because it is incompatible. So I figured I would come here and ask. A little information on the problem: I have an older PC. Some of my information is below in my signature, but I'm running XP SP3 on a Pentium 4 machine. I received a new iPod touch for my birthday about a week ago. When I went to plug the iPod into my computer after getting the latest iTunes, I got an error message that said "Apple Mobile Device Service has encountered a problem and needs to close" and then iTunes does not recognize that an iPod is plugged in. Windows, on the other hand, does recognize that I plugged in an Apple product and installs a driver. I was able to activate and synch the iPod to my Windows 7 laptop. So I started troubleshooting. I reinstalled all of my Apple software in the proper order that they ask. Disabled both ESET and Windows firewall. Did a selective restart with Apple tech support. We basically exhausted all of the options there. I saw that there was a problem with the older version of iTunes and an older Nod32 http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1276194244837 I followed the steps in this and got the same error message and lack of recognition. So my question is: is it possible that there is still an incompatibility between Nod32 and iPod Touch? I never had this problem with my iPod Shuffle and older iTunes. I updated my Nod32 to 220.127.116.11 today. My iTunes version is 18.104.22.168 Any help or suggestions on this are very welcome. Thanks!