NOD won't update

Discussion in 'NOD32 version 2 Forum' started by _Rupert_, Mar 20, 2006.

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  1. _Rupert_

    _Rupert_ Registered Member

    Joined:
    Jan 3, 2006
    Posts:
    61
    Location:
    United Kingdom
    Only today I've been having this problem - and nothing's changed. I even restored the computer to a previous state with Acronis TrueImage - to no avail.

    If I click update, no matter which server it gets to, it seems to download update.ver okay, and then it tries to download engine2.nup, and I get a server connection failure.

    I do have a legal version of NOD, that doesn't expire until sometime in 2008.
    Don't know if its a problem my end or what not, here's some of the logs:

    Time Module Event User
    20/03/2006 18:52:14 Update Update attempt failed (Server connection failure) RUPERTPC\Rupert
    20/03/2006 18:49:58 Update Update attempt failed (Server connection failure) RUPERTPC\Rupert
    20/03/2006 18:46:36 Update Update attempt failed (Server connection failure)
    20/03/2006 17:46:32 Update Error connecting to server u7.eset.com.
    20/03/2006 05:46:12 Update Error connecting to server 82.165.237.14.
    20/03/2006 01:48:36 Update Function: gethostbyname, parameters: , return value: 11001
    20/03/2006 01:48:36 Update Update attempt failed (Server connection failure.)
    20/03/2006 01:48:35 Update Error connecting to server www.nod32.com.
    20/03/2006 01:48:16 Update Error connecting to server 82.165.250.33.
    20/03/2006 01:47:53 Update Error connecting to server u4.eset.com.
    20/03/2006 01:47:30 Update Error connecting to server 82.165.237.14.
    20/03/2006 01:47:08 Update Error connecting to server u7.eset.com.
    20/03/2006 01:46:45 Update Error connecting to server u2.eset.com.
    20/03/2006 01:46:28 Update Error connecting to server u3.eset.com.


    NOD32 antivirus system information
    Virus signature database version: 1.1452 (20060320)
    Dated: 20 March 2006
    Virus signature database build: 6947

    Information on other scanner support parts
    Advanced heuristics module version: 1.027 (20060206)
    Advanced heuristics module build: 1106
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.040 (20051222)
    Archive support module build version: 1142

    Information about installed components
    NOD32 For Windows NT/2000/XP/2003/x64 - Base
    Version: 2.51.20
    NOD32 For Windows NT/2000/XP/2003/x64 - Internet support
    Version: 2.51.20
    NOD32 for Windows NT/2000/XP/2003/x64 - Standard component
    Version: 2.51.20

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 2048 MB
    Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (3608 MHz)
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
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    Posts:
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    The only possible reasons are:
    1. no Internet connection is established
    2. a firewall is blocking the nod32krn service
    3. the proxy server settings in the NOD32 update setup are wrong
     
  3. webyourbusiness

    webyourbusiness Registered Member

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    Posts:
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    Check Marcos's suggestions, then if the problem persists, I'd call the ISP and ask if they added a proxy without telling anyone... because if nothing changed your end that you're aware of, something appears to have changed between you and the update servers..

    Another thing to check - make sure your hosts file is intact and as it should be.
     
  4. HolyWind

    HolyWind Registered Member

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    Jan 21, 2006
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  5. Marcos

    Marcos Eset Staff Account

    Joined:
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    Did you check the proxy server settings? Go to the NOD32 Control Center - Update - Setup - Advanced - Proxy setup and make sure that use of proxy is disabled if you use none at all, or set it properly per instructions provided by your administrator or ISP.
     

    Attached Files:

  6. Carver

    Carver Registered Member

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    Location:
    USA
    Everything is ok. Must be what Webyourbusiness said.
     
  7. ejr

    ejr Registered Member

    Joined:
    Nov 19, 2005
    Posts:
    538
    For my system:

    1. I am always connected to the internet via cable modem

    2. I do run a firewall, but NOD32 Kernel Servie is in the trusted zone

    3. I don't use a proxy server

    I use a locked MVPS hosts file. Someone else mentioned having an intact hosts file. I'm pretty sure I do.

    Could this be anything else?
     
  8. desertdad

    desertdad Registered Member

    Joined:
    Apr 27, 2006
    Posts:
    34
    I'm new to nod32, so please bear with me. I'm having a problem with nod32 not updating (or at least the module "update", but the kernel is updating).

    Some environmental info:
    I am running sp2 with all fixes.
    I am running kerios firewall and I see activity by the kernel but nothing for the update module. Latest kerio firewall with all updates. It's almost as if the firewall isn't even seeing the traffic from 'update', so I suspect the proxy server, but the kernel is successful.
    I am running spysweeper (latest version with updates)
    I am running cookie crusher (ccrusher.exe) and it establishes a IE http only proxy server of 127.0.0.1/5555 for my lan. There are no other proxies set up.
    Cookie crusher has been doing what it is supposed to for a long time.
    I am running a ethernet home network behind a router using comcast.net cable internet service.
    I just installed nod32 a couple of days ago and followed (mostly) the "extra settings" list of options. I never had a nod32 evaluation or beta installed. I was pretty careful about getting rid of all traces of Norton Systemworks 2005.
    Does the update module use http or perhaps something like ftp (which does not use a proxy in my IE)?
    This is the information that may help. If you have other questions or suggestions about info I can provide, please send me a email directly or post it here. If I'm just worrying too much, please feel free to tell me that as well.

    Time Module Event User
    5/9/2006 16:24:08 PM Kernel Statistical information has been sent to Eset.
    5/9/2006 16:23:29 PM Update Update attempt failed (Server connection failure)
    5/9/2006 16:23:27 PM Update Error connecting to server www.nod32.com.
    5/9/2006 16:23:24 PM Update Error connecting to server u3.eset.com.
    5/9/2006 16:23:20 PM Update Error connecting to server u7.eset.com.
    5/9/2006 16:23:18 PM Update Error connecting to server u8.eset.com.
    5/9/2006 16:23:15 PM Update Error connecting to server u2.eset.com.
    5/9/2006 16:23:12 PM Update Error connecting to server 82.165.250.33.
    5/9/2006 16:23:10 PM Update Error connecting to server u4.eset.com.
    5/9/2006 16:23:08 PM Update Error connecting to server 82.165.237.14.
    5/9/2006 15:14:22 PM Kernel The virus signature database has been successfully updated to version 1.1528 (20060509).
    5/9/2006 14:14:19 PM Update Update attempt failed (Server connection failure)
    5/9/2006 14:14:16 PM Update Error connecting to server www.nod32.com.


    NOD32 antivirus system information
    Virus signature database version: 1.1528 (20060509)
    Dated: Tuesday, May 09, 2006
    Virus signature database build: 7228

    Information on other scanner support parts
    Advanced heuristics module version: 1.028 (20060324)
    Advanced heuristics module build: 1107
    Internet filter version: 1.002 (20040708 )
    Internet filter build: 1013
    Archive support module version: 1.044 (20060424)
    Archive support module build version: 1155

    Information about installed components
    NOD32 for Windows NT/2000/XP/2003/x64 - Base
    Version: 2.51.26
    NOD32 for Windows NT/2000/XP/2003/x64 - Internet support
    Version: 2.51.26
    NOD32 for Windows NT/2000/XP/2003/x64 - Standard component
    Version: 2.51.26

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 895 MB
    Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.06GHz (3066 MHz)
     
    Last edited by a moderator: May 9, 2006
  9. Blackspear

    Blackspear Global Moderator

    Joined:
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    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Hi desertdad, welcome to Wilders.

    5/9/2006 16:24:08 PM Kernel Statistical information has been sent to Eset. <--- connection established.
    5/9/2006 16:23:29 PM Update Update attempt failed (Server connection failure) <--- connection to the internet lost?
    5/9/2006 16:23:27 PM Update Error connecting to server www.nod32.com. <--- connection to the internet lost?
    5/9/2006 16:23:24 PM Update Error connecting to server u3.eset.com. <--- connection to the internet lost?
    5/9/2006 16:23:20 PM Update Error connecting to server u7.eset.com. <--- connection to the internet lost?
    5/9/2006 16:23:18 PM Update Error connecting to server u8.eset.com. <--- connection to the internet lost?
    5/9/2006 16:23:15 PM Update Error connecting to server u2.eset.com. <--- connection to the internet lost?
    5/9/2006 16:23:12 PM Update Error connecting to server 82.165.250.33. <--- connection to the internet lost?
    5/9/2006 16:23:10 PM Update Error connecting to server u4.eset.com. <--- connection to the internet lost?
    5/9/2006 16:23:08 PM Update Error connecting to server 82.165.237.14. <--- connection to the internet lost?
    5/9/2006 15:14:22 PM Kernel The virus signature database has been successfully updated to version 1.1528 (20060509). <--- connection established.
    5/9/2006 14:14:19 PM Update Update attempt failed (Server connection failure) <--- connection could still be being established.
    5/9/2006 14:14:16 PM Update Error connecting to server www.nod32.com. <--- connection could still be being established.

    I would want to see logs over several days to see if there actually is a problem. For reference the only time that I check my connection logs is if I haven't seen Nod32 update in a day or so.

    Hope this helps...

    Cheers :D
     
  10. desertdad

    desertdad Registered Member

    Joined:
    Apr 27, 2006
    Posts:
    34
    Blackspear,
    Thanks for the quick reply. I have some additional info that might help. When I select Update Now, the Update Now text changes to Abort and in greyed text below that is Cancel Update. It quickly changes back to Update Now and 'run an immediate update'. I get the popup that says no update is necessary.
    I'm guessing that there actually haven't been any code changes, but I want to be sure I am ignoring the right things.
    I am logging router traffic and can see outbound traffic to the 82.165 domain using HTTP service with TCP protocol to port 80. I never see any inbound traffic for the U*.eset.com servers. In fact, the only outbound traffic I see is for U6 (.14), U5 (.33) and U12 (.174).
    I will include my connection logs from 5/7 13:04 thru 5/9 16:24 during which 'update' never connected at all.
    Is it possible that if there are no code updates that an 'abort' is forced?
    If this is normal, it sure is disconcerting to the newbie.
    thanks,
    Dick

    Time Module Event User
    5/9/2006 16:24:08 PM Kernel Statistical information has been sent to Eset.
    5/9/2006 16:23:29 PM Update Update attempt failed (Server connection failure)
    5/9/2006 16:23:27 PM Update Error connecting to server www.nod32.com.
    5/9/2006 16:23:24 PM Update Error connecting to server u3.eset.com.
    5/9/2006 16:23:20 PM Update Error connecting to server u7.eset.com.
    5/9/2006 16:23:18 PM Update Error connecting to server u8.eset.com.
    5/9/2006 16:23:15 PM Update Error connecting to server u2.eset.com.
    5/9/2006 16:23:12 PM Update Error connecting to server 82.165.250.33.
    5/9/2006 16:23:10 PM Update Error connecting to server u4.eset.com.
    5/9/2006 16:23:08 PM Update Error connecting to server 82.165.237.14.
    5/9/2006 15:14:22 PM Kernel The virus signature database has been successfully updated to version 1.1528 (20060509).
    5/9/2006 14:14:19 PM Update Update attempt failed (Server connection failure)
    5/9/2006 14:14:16 PM Update Error connecting to server www.nod32.com.
    5/9/2006 14:14:13 PM Update Error connecting to server u7.eset.com.
    5/9/2006 14:14:10 PM Update Error connecting to server u4.eset.com.
    5/9/2006 14:14:07 PM Update Error connecting to server 82.165.250.33.
    5/9/2006 14:14:05 PM Update Error connecting to server u3.eset.com.
    5/9/2006 14:14:02 PM Update Error connecting to server u2.eset.com.
    5/9/2006 14:14:00 PM Update Error connecting to server 82.165.237.14.
    5/9/2006 14:13:59 PM Update Error connecting to server u8.eset.com.
    5/9/2006 1:19:24 AM Update Update attempt failed (Server connection failure)
    5/9/2006 1:19:21 AM Update Error connecting to server www.nod32.com.
    5/9/2006 1:19:18 AM Update Error connecting to server u7.eset.com.
    5/9/2006 1:19:15 AM Update Error connecting to server 82.165.250.33.
    5/9/2006 1:19:12 AM Update Error connecting to server u4.eset.com.
    5/9/2006 1:19:10 AM Update Error connecting to server 82.165.237.14.
    5/9/2006 1:19:07 AM Update Error connecting to server u8.eset.com.
    5/9/2006 1:19:05 AM Update Error connecting to server u3.eset.com.
    5/9/2006 1:19:04 AM Update Error connecting to server u2.eset.com.
    5/8/2006 23:18:39 PM Update Update attempt failed (Server connection failure)
    5/8/2006 23:18:36 PM Update Error connecting to server www.nod32.com.
    5/8/2006 23:18:33 PM Update Error connecting to server u7.eset.com.
    5/8/2006 23:18:30 PM Update Error connecting to server u4.eset.com.
    5/8/2006 23:18:27 PM Update Error connecting to server 82.165.237.14.
    5/8/2006 23:18:25 PM Update Error connecting to server 82.165.250.33.
    5/8/2006 23:18:22 PM Update Error connecting to server u3.eset.com.
    5/8/2006 23:18:20 PM Update Error connecting to server u8.eset.com.
    5/8/2006 23:18:18 PM Update Error connecting to server u2.eset.com.
    5/8/2006 20:00:23 PM Kernel The virus signature database has been successfully updated to version 1.1525 (2006050:cool:.
    5/8/2006 20:00:03 PM Update Error connecting to server u7.eset.com.
    5/8/2006 20:00:00 PM Update Error connecting to server 82.165.237.14.
    5/8/2006 19:59:57 PM Update Error connecting to server u4.eset.com.
    5/8/2006 19:59:54 PM Update Error connecting to server 82.165.250.33.
    5/8/2006 19:59:51 PM Update Error connecting to server u3.eset.com.
    5/8/2006 19:59:49 PM Update Error connecting to server u8.eset.com.
    5/8/2006 19:59:48 PM Update Error connecting to server u2.eset.com.
    5/7/2006 21:22:44 PM Update Update attempt failed (Server connection failure)
    5/7/2006 21:22:42 PM Update Error connecting to server www.nod32.com.
    5/7/2006 21:22:39 PM Update Error connecting to server u3.eset.com.
    5/7/2006 21:22:36 PM Update Error connecting to server u7.eset.com.
    5/7/2006 21:22:33 PM Update Error connecting to server u4.eset.com.
    5/7/2006 21:22:31 PM Update Error connecting to server u2.eset.com.
    5/7/2006 21:22:28 PM Update Error connecting to server 82.165.250.33.
    5/7/2006 21:22:26 PM Update Error connecting to server 82.165.237.14.
    5/7/2006 21:22:24 PM Update Error connecting to server u8.eset.com.
    5/7/2006 20:44:44 PM NOD32 An alert has been generated. See the on-demand scanner Log for details. LAPTOP\Laptop user
    5/7/2006 14:05:35 PM Update Error connecting to server u8.eset.com.
    5/7/2006 13:05:03 PM Kernel The virus signature database has been successfully updated to version 1.1523 (20060505).
    5/7/2006 13:04:19 PM Update Error connecting to server u1a.eset.com.
     
  11. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    You have successful daily updates.


    It is normal, you are just having a wander around Nod32 and seeing the amount of information it reports. Like I said, so long as you are seeing Nod32 update at least every day or so you aren’t having an issue.

    The only problem that I do see is that your dates are not correct; they should be 7/5/2006, 8/5/2006, 9/5/2006... :blink: :ninja: :D

    Cheers :D
     
  12. Bubba

    Bubba Updates Team

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    Posts:
    11,271
    Remember things are upside down down under :eek: o_O :D
     
  13. Blackspear

    Blackspear Global Moderator

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    Sure, but we are in "your tomorrow" :blink: :cool: :D
     
  14. desertdad

    desertdad Registered Member

    Joined:
    Apr 27, 2006
    Posts:
    34
    Blackspear,
    Thanks for the time. I'll quit walking about for awhile. It was the "Abort" and "cancel update" that got my attention in the first place. That might be something to "smooth over" in the future.
    Thanks again,
    Dick
     
  15. Blackspear

    Blackspear Global Moderator

    Joined:
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    Posts:
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    Location:
    Gold Coast, Queensland, Australia
    My pleasure, just keep an eye on it, so longs as the updates are actually coming through you are ok.

    Cheers :D
     
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