No StartUp anymore

Hey Marcos, i have a problem.

I installed Eset SS on an Win7 x64 maschine (no VM).
I rebooted after that and tweaked some preferences.
Everything was doing good.
Then i ran an in depth scan. After i got back to the PC it was in Standby Mode as usual.
I triggered the "On" button but only got a black screen.

Now my computer is not starting up anymore. After windows logon Eset hangs to start up. First i thought it is only the GUI (just a blank GUI without informations or links) but i tried eicar.exe and it was not blocked. So i think we have a serious problem here. =)

I disabled Eset Service, Eset Sha Service and Eset StartUp via msconfig, now the computer starts up all right.

I tried a repair install but the installer says it does not have access to a lot of RegKeys, files, dlls and so on.

Then i tried to uninstall Eset -> same result.

Plz. help.

 

Ähm, Eset Team:

A short comment like: "ok. we will have a look at this.." or something like that would be great...

And a solution much better of course..

 

I sympathize you but I can't help you.So sorry and hope someone can help you out.

 

=) Thanks man.

 

You are welcome and wish you good luck.I suggest that you can and boot in safe mode and run the uninstaller tool to clear the version 4's leftover files and download the BETA version 5 again from the website.Did you face the same problem with version 4 previously?

 

This was a fresh installed Win7 x64. The computer never saw any antivirus software before Eset v5

 

Did you select correctly:http://www.eset.com/download/beta-versions/detail/family/76/fileflag/beta/language/ENU/operatingsystem/9?Your platform is x64bit and make sure you download the right one.

 

Try running the ESET Uninstall tool in safe mode and then install the beta from scratch.

 

I thought the Eset uninstall tool is not designed for v5?

I used AVZ and TheAvenger to kill Eset.. Was only waiting for you if dumps, traces or logs would have been required

Will do a fesh install on my other maschine...

 

I also just had a system hang when exiting standby mode on Win7 SP1 x64. I only had a black screen and the mouse cursor, no disk activity, couldn't do anything. However, when I rebooted, everything worked fine.

Eset v5 was cleanly installed, I cleaned manually all remnants of ESS v4 before through registry + folders + computer management(mmc) driver panel (to delete epfw.sys etc, that otherwise never uninstall properly).

 

O.k. that is exactly what i monitored on my maschine!

So i think this really is a Win7 x64 bug concerning the stand-by wake up.

The only difference is that Eset wasn't starting up right after a rebooting my maschine.

 

Don't have a solution, just a comment. Also running win7/64 and have had beta 5 installed for 3 days. Runs/boots all ok, no problems.

 

Do you run with default settings?

What happens if you switch to interaktive mode for HIPS?

 

Did not use the default settings, went w/Keep Current Settings. Went on top of my 4.2 and really can't remember the settings due to them being set so long ago. Took a look at the HIPS setting and it is ENABLED along w/the SELF DEFENSE. Set in the "automatic mode with rules". HTH as mine is running smooth as glass since installation.

 

I had the same problem happen again today. Basically, PC goes to sleep once, fine. PC goes to sleep twice without a reboot in the meantime, PC hangs. Did not happen without ESS v5.