no remote-connection with LINUX Agent

Discussion in 'Acronis True Image Product Line' started by Sidewinder1984, Sep 13, 2007.

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  1. Sidewinder1984

    Sidewinder1984 Registered Member

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    Hello!

    We've got another problem, when we try to connect with the Admin Console to one of our Linux-PC. We cannot establish a connection with the linux pc. The error says we have an invalid name oder password, but at the linux pc there the user and the password are granted.

    <When we try to take a pseudoaccount, which is definitly wrong, there's is the same error message coming.>

    We use Acronis True Image 9.1 Enterprise Server and tried to check out the linux-backup.

    Do someone know this problem and can help us please?

    And there is another question, when the system once is running: can we backup a linux system when it's working like the windows-os?
     

    Attached Files:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello Sidewinder1984,

    Thank you for choosing Acronis Remote Server Backup Software.

    Linux system can indeed be backed up while running in the same fashion as Windows system.

    Regarding the problem you encountered: please make sure you use the latest build (3854) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software. You can find the build number of Acronis True Image Enterprise Linux Agent by issuing the following command:

    # ./installation_file --version

    Where installation_file is name of the installation file of Acronis True Image Enterprise Linux Agent.

    Please make sure Acronis True Image Agent for Linux is installed and started as service. You can find instructions on installing Acronis True Image Agent for Linux in chapter 2.3 "Installation von Komponenten" of Acronis True Image 9.1 Enterprise Server User's Guide.

    If it's not started you can start it manually by issuing the following command:

    # /etc/init.d/acronis_trueimage_agent start

    If the problem persists, please collect some information to let us investigate it thoroughly:

    Please collect Linux system report as described in this post.

    Please also clarify what flavor and build of Linux is installed on the computer in question?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. Sidewinder1984

    Sidewinder1984 Registered Member

    Joined:
    Aug 8, 2007
    Posts:
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    Hello,

    we use a Suse 1.0 OS.

    Here is the errormessage printed in the Ereignisanzeige:


    Verbinden zum Computer computername (IP-Adresse: ipadress) für die Statusabfrage der gegenwärtigen Operation fehlgeschlagen. (0x2C000:cool:
    Tag = 0x1B5CBB787E6F49E7
    Protocol '15' (Vers.1/1) not supported by remote side. (0x807D:cool:
    Tag = 0xDF85EEBC6DA01B36


    But we cannot use this for resolving our problem. Can you please help us?
     
  4. Sidewinder1984

    Sidewinder1984 Registered Member

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    ... The Agent has the following version: 9.1.3832
    ... I guess that this is the latest build for both the enterprise server and the linux agent?!

    ... Yes, the Agent is installed and running - listening on port 9876

    The Linux system is running SuSE 9.1, Kernel 2.6.11.4-20a-default .
    Afaik, any authentication process tries to authenticate the user against a windows pdc/bdc, doesn't it?
    According to my log files, there is no try to authenticate any local user locally but to authenticate her via winbind.

    What does it mean that 'Protocol '15' (Vers.1/1) not supported by remote side.'? Both the server and the agent have the same build-No.

    Help and working suggestions/solutions to this problem appreciated.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    25,885
    Hello Sidewinder1984,

    Please submit a request for technical support (if you haven't done so yet). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  6. Sidewinder1984

    Sidewinder1984 Registered Member

    Joined:
    Aug 8, 2007
    Posts:
    12
    Hello,
    still no response from your Technical Support. . .
     
  7. RToller

    RToller Registered Member

    Joined:
    Oct 10, 2007
    Posts:
    1
    We have the same problems here. When connecting to a Linux Agent on a Debian Etch from Windows 2003 SB-Server. Since the Debian machine is a testing machine there is no firewall enabled and root login using ssh is allowed.

    Has this thread or the related support request delivered a solution yet?
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    ToSidewinder1984:

    Could you please let us know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out the reason for the delay. If you have not received an autoreply then please send us a Private Message containing your e-mail address. We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello RToller,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please make sure you use the latest build (3854) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software. You can find the build number of Acronis True Image Enterprise Linux Agent by issuing the following command:

    # ./installation_file --version

    Where installation_file is name of the installation file of Acronis True Image Enterprise Linux Agent.

    Please make sure Acronis True Image Agent for Linux is installed and started as service. You can find instructions on installing Acronis True Image Agent for Linux in chapter 2 "Acronis True Image Enterprise Server installation and starting" of Acronis True Image 9.1 Enterprise Server User's Guide.

    If it's not started you can start it manually by issuing the following command:

    # /etc/init.d/acronis_trueimage_agent start

    If the problem persists, please collect some information to let us investigate it thoroughly:

    Please collect Linux system report as described in this post.

    Please also clarify what flavor and build of Linux is installed on the computer in question?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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