No proposed action when cleaning

Discussion in 'NOD32 version 2 Forum' started by Someguy, May 5, 2004.

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  1. Someguy

    Someguy Registered Member

    Joined:
    Mar 23, 2004
    Posts:
    28
    When cleaning using the NOD32 scanner (not Amon) and a trojan/virus is found, I get a notification, but no action too choose from except "Leave".

    I have the Actions tab configured and everything set to "notify/ offer action".

    Today for example I had an .exe file that contains "Win32/TrojanDownloader.Small.gen" but I get no action too choose from.

    When I "leave" the dialog I get a "Error while quarantining the object".

    I read in the forum that there was a problem with archive files, but even with executables it does not work for me.

    I have had really bad experience with this feature. Does it perhaps depend on the type of virus you get?

    I already mailed support a long time ago but got no response.

    Overall I like the product, but this is annoying...

    Thanks all!

    Oh... and I have the AH shell extension installed.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    Please send the file to support@nod32.com - probably the file is packed with a runtime packer while the trojan's signature was actually picked from a non-packed sample. Then delete the file manually.
     
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