No network or internet access after installing Acronis True Image 2009 Build 9770

Discussion in 'Acronis True Image Product Line' started by JB2009, Jun 15, 2009.

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  1. JB2009

    JB2009 Registered Member

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    After installing Acronis True Image 2009 Build 9770 on my Asus V1V laptop (Vista Business 32 bit) I had no access to computers on the local network, and no access to the internet. Vista's network diagnostics were unable to help. The machine IP address had also changed.

    Uninstalling ATI2009 and rebooting fixed the problem, and reinstalling restored the problem.

    Deleting "tdrpman228" from the upper and lower filter lists, and from the list of services (both in the registry) and rebooting appears to have fixed the problem.

    This fix is similar to the USB drive problem (https://www.wilderssecurity.com/showthread.php?t=222370) but that problem was supposed to be fixed in my ATI2009 build.

    ATI2009 developers: PLEASE TAKE NOTE! This is a tantalising product - the best when it works and the worst when it doesn't.
     
  2. shieber

    shieber Registered Member

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    That isn't an ATI service, is it? It sounds like a conflict with a particular program on your PC that runs that service.
     
  3. MudCrab

    MudCrab Imaging Specialist

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    It's for using Try & Decide. It's also a different version than what build 9,709 uses (tdrpman174).
     
  4. JB2009

    JB2009 Registered Member

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    The associated file details are:

    File name: tdrpm228.sys
    File description: Acronis Try&Decide Volume Filter Driver
    Type: System file
    File version: 1.0.0.228
    Product name: Acronis Try&Decide
    Product version: 1.0.0.228
    Copyright: Copyright (c) Acronis
    Size: 881 KB
    Date modified: 15/06/2009 1041

    The file is in the "Windows\System32" folder.

    Clearly the "228" filename suffix is the version name. For some (probably good) reason they need to allow multiple file versions to co-exist.

    ---

    The only potentially unusual thing I can think of about my system is that it is Vista SP2. AV is ESET Smart Security 4.

    JB.
     
    Last edited: Jun 15, 2009
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