No network or internet access after installing Acronis True Image 2009 Build 9770

After installing Acronis True Image 2009 Build 9770 on my Asus V1V laptop (Vista Business 32 bit) I had no access to computers on the local network, and no access to the internet. Vista's network diagnostics were unable to help. The machine IP address had also changed.

Uninstalling ATI2009 and rebooting fixed the problem, and reinstalling restored the problem.

Deleting "tdrpman228" from the upper and lower filter lists, and from the list of services (both in the registry) and rebooting appears to have fixed the problem.

This fix is similar to the USB drive problem (https://www.wilderssecurity.com/showthread.php?t=222370) but that problem was supposed to be fixed in my ATI2009 build.

ATI2009 developers: PLEASE TAKE NOTE! This is a tantalising product - the best when it works and the worst when it doesn't.

 

That isn't an ATI service, is it? It sounds like a conflict with a particular program on your PC that runs that service.

 

It's for using Try & Decide. It's also a different version than what build 9,709 uses (tdrpman174).

 

The associated file details are:

File name: tdrpm228.sys
File description: Acronis Try&Decide Volume Filter Driver
Type: System file
File version: 1.0.0.228
Product name: Acronis Try&Decide
Product version: 1.0.0.228
Copyright: Copyright (c) Acronis
Size: 881 KB
Date modified: 15/06/2009 1041

The file is in the "Windows\System32" folder.

Clearly the "228" filename suffix is the version name. For some (probably good) reason they need to allow multiple file versions to co-exist.

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The only potentially unusual thing I can think of about my system is that it is Vista SP2. AV is ESET Smart Security 4.

JB.