No more free updating?

Discussion in 'Acronis True Image Product Line' started by sarutaro, Jun 25, 2009.

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  1. sarutaro

    sarutaro Registered Member

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    I have been using ATI 2009, bld. 9709. Upon seeing the thread "Build 9796 USA ATI 2009 released", I visited ATI website a few minutes ago. In the past, ATI always offered free downloading for new builds. This time I couldnot figure out how. It now looks to me that no more free updating to bld 9796. Could someone clarify this issue? Sarutaro
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Acronis has been trying to get an updated build released. They pulled the first one and now they're having problems with the build number in the current one. It may still be several days (or longer) before they get it straightened out. It may also be several days (or longer) before the new build shows up in all accounts.

    The updates are still free.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    A new build of Acronis True Image Home 2009 is available now on our web site, you can download it after logging in to your accounts.

    Thank you.

    --
    Oleg Lee
     
  4. Bruce Mahnke

    Bruce Mahnke Registered Member

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    See the below image: 6-27-2009 15-38-55.jpg
     
    Last edited: Jun 27, 2009
  5. d.chatten

    d.chatten Registered Member

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    36 hours later and still no new build available for download on the UK and EU sites.

    Come on Acronis, what are you playing at? how hard can it be to upload the new build to the UK, EU and other sites?
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    The build numbers are different for different web sites.

    The latest build on the UK web site is build # 9770.
    The latest build on the EU web site is build # 9770.
    The latest build on the US web site is build # 9796.

    The installation file of # 9796 is seen like build # 9791, but this discrepancy will be improved soon.

    Thank you.

    --
    Oleg Lee
     
  7. jehosophat

    jehosophat Registered Member

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    OLEG you appear to be WRONG!
    On what I think is my UK site as it is .co.uk
    https://www.acronis.co.uk/my/products/

    Under my registered products. United Kingdom English
    I have available for download ATI 2009 build 9796.
    So why do you say the latest build on the UK web site is 9770 ?
     
  8. d.chatten

    d.chatten Registered Member

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    I'm in the UK and at www.acronis.co.uk/my/products i only have 9770 available for download, it's the same on the EU site, very odd indeed.
     
  9. shieber

    shieber Registered Member

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    Well, that certainly straightened out that little problem didn't? ;)
     
  10. ChrisJenkins

    ChrisJenkins Registered Member

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    My account still only shows 9770.

    I'm in the UK and my account on the Uk web site still only shows 9770 as the latest.

    How can I get 9776?

    Chris
     
  11. jehosophat

    jehosophat Registered Member

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    To clarify, on the Acronis UK site which has the web address:
    https://www.acronis.co.uk/support/updates/index.html
    and has the words top left "United Kingdom - English"

    Under "Product Updates" tab Build 9770 is mentioned BUT there is NO download button.

    Under "Registered Products & Support" Build 9796 is offered with a download button. This download works. It was not working half an hour ago.

    The download link points to Acronis USA:

    http://us1.download.acronis.com

    The download works and the version information under file properties now says that it is version

    12.0.0.9796

    This is a revised file as the file size is now 93,272 KB
    The previous file size for 9796 was 93,272 KB
     
  12. d.chatten

    d.chatten Registered Member

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    I'm still only being offered 9770 on the UK site.
     
  13. jehosophat

    jehosophat Registered Member

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    Well the link is still available to me on my UK web site.

    See info below


    Acronis True Image 2009 Home Upgrade (English)
    Serials:

    XXX SERIAL NO DELETED XXX

    Serials Quantity: 2Get All Serials

    Support Program: Free after-sales support (Pre-March 2009)

    Buy Pay Per Incident
    Pay Per Incident Support:

    An expanded support program that allows to get priority support for a single incident. Unlimited number of contacts till the incident is resolved.
    ?
    Plugins:BartPE & SafeMedia (66.96MB)
    Build: #9796 (Release Notes) Size: 91.09 MB Download
    Date: June 24, 2009
     
  14. d.chatten

    d.chatten Registered Member

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    Ah, that explains why you are getting the update and i'm not, or does it, if you look at the screenshot below you will notice that the version of ATI in my account is listed as (United Kingdom), but yours is (English), very odd.

    Could someone from Acronis please explain this.
     

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  15. TheQuest

    TheQuest Registered Member

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  16. d.chatten

    d.chatten Registered Member

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  17. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    I should add that possibility to download the respective build is tied up to the serial number.

    If you purchased a license on the UK web site, you are an owner of the UK license, and the latest build for this license is # 9770.

    If you purchased a license on the US web site, you are an owner of the US license, and the latest build for the US license is # 9796.

    If due to some reason you want to replace the licenses, you can contact Acronis Customer Central here, our engineers will help you.

    jehosophat, I suppose you have the US license, that's why the latest build available for you is #9796.

    Thank you.

    --
    Oleg Lee
     
  18. d.chatten

    d.chatten Registered Member

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    Thanks for the advice, much appreciated, i did exactly what you suggested and requested an exchange of license, i now have a license for the (English) version and build 9796 is now available to me for download, thanks!
     
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