no internet with wsa complete installed

Discussion in 'Prevx Releases' started by Pablo87, Jan 28, 2013.

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  1. Pablo87

    Pablo87 Registered Member

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    Hello,

    i have a issue, i have bought recently wsa complete
    but as you can read with wsa my internet connection stops working, when i remove wsa and reboot pc, then i have still no internet, i have to restore my pc to get him fully working again, is there a solution for this?

    Regards Marco
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    When you install do you let it finish the installation scan? Does it do one? Do you have some other Security that could stop it from accessing the internet?

    TH
     
  3. Pablo87

    Pablo87 Registered Member

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    Yes i let it finish that scan, yess it does onei have avast! IS 7 as AV and i have MBAM installed, i dont know why i dont have access the internet with wsa
    When i go to my internet connection and i repair it, i have issue with DNS
    I really dont know whats wrong!!
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you open the file C:\ProgramData\WRData\WRLog.log and let me know if you see any lines referring to "Removed invalid LSP chain entry" or "Replaced the LSP chain"?

    Thank you!
     
  5. Pablo87

    Pablo87 Registered Member

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    Hey Joe,

    Thanks for youre fast reply :)
    i have removed invalid lsp chain entry
    and i have replaced the lsp chain due to malware corruption
    Hope you can help me,

    Thanks!
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Thanks - just as I suspected! PM coming your way shortly :)
     
  7. Pablo87

    Pablo87 Registered Member

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    You have mail Joe!
     
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