no internet after Nod install

hi

I'm trying to help out a friend
they heard about Nod from me

they uninstalled Norton Anti Virus.
Installed Nod (commercial version)

then they lost their internet connectivity for browser and email

over the phone-

I asked them to disable IMON - but didn't resolve the problem

asked them to uninstall Nod

and upon reboot they regained internet connection


what should I do?

 

Hi ! As usual , this ... Norton or another 3rd party application corrupted the Winsock and IMON cannot work and thus makes the network connection unexisting .

Solution :

Repair Winsock
Windows XP SP2 / Windows Vista

Goto Start –> Run
type cmd and click OK.
Type netsh winsock reset
Press ENTER . Restart immediately !

Note that there is a space between the commands , example netshSPACEwinsockSPACEreset


Now install NOD32 again!

1) Download a fresh copy of NOD32 v 2.7 for your correct operating system
Trial version or
Full paid version

2) Goto C:\Program files and manually delete the folder ESET

3) Install NOD32 from the file you just downloaded in step 1
Use Typical settings

4) Make sure you have stable i-net connection and NOD32 (nod32krn.exe) is allowed to go through your firewall and Update NOD

Warn them to perform either "In-Depth analysis" or if they have time read Blackspear's tutorial

 

thanks

is Winsock repair necessary

if internet connection resumed after Nod32 uninstall

 

Generally YES if they want it working + why don't they install NOD again

 

I don't understand exactly what Winsock is but

what I mean is that internet connectivity has resumed with Nod removed
(so how has it been damaged)

so perhaps it isn't a Winsock issue??


I just don't want to attempt a complicated procedure over the phone
especially if it isn't necessary

 

Yes, Symantec leaves some leftovers in the LSP chain which causes a conflict with IMON.

 

@4now

It is definitely Winsock issue . Read Marcos reply .

I'll tell it again - If you want real clean and working Winsock and you want to install NOD32 you need to repair it . It is really elementary procedure .

The problem comes from Symantec and other products which leaves stuff unremoved . Symantec and McAfee products are famous with this . NOD32's internet protection is winsock based and it needs your Winsock clean .

 

thanks for clarifying things

and for your instructions

I will check back in with them

 

Just run this tool...it's a tiny program that is stand alone, run by itself without "installing" anything.
http://www.snapfiles.com/reviews/WinSock_XP_Fix/winsockxpfix.html

Takes a whole 15 seconds or so...and a reboot...and done! It's just a GUI utility that does the NETSH WINSOCK RESET automatically for you.

When uninstalling any Symantec product, finish it up by running the SymNRT utility from their site. It mops up a little bit more of their stuff that the Windows installer leaves behind.