no internet after Nod install

Discussion in 'NOD32 version 2 Forum' started by 4now, Apr 19, 2007.

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  1. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    hi

    I'm trying to help out a friend
    they heard about Nod from me

    they uninstalled Norton Anti Virus.
    Installed Nod (commercial version)

    then they lost their internet connectivity for browser and email

    over the phone-

    I asked them to disable IMON - but didn't resolve the problem

    asked them to uninstall Nod

    and upon reboot they regained internet connection


    what should I do?
     
    Last edited: Apr 19, 2007
  2. ASpace

    ASpace Guest

    Hi ! As usual , this ... Norton or another 3rd party application corrupted the Winsock and IMON cannot work and thus makes the network connection unexisting .

    Solution :

    Repair Winsock
    Windows XP SP2 / Windows Vista

    Goto Start –> Run
    type cmd and click OK.
    Type netsh winsock reset
    Press ENTER . Restart immediately !

    Note that there is a space between the commands , example netshSPACEwinsockSPACEreset


    Now install NOD32 again!

    1) Download a fresh copy of NOD32 v 2.7 for your correct operating system
    Trial version or
    Full paid version

    2) Goto C:\Program files and manually delete the folder ESET

    3) Install NOD32 from the file you just downloaded in step 1
    Use Typical settings

    4) Make sure you have stable i-net connection and NOD32 (nod32krn.exe) is allowed to go through your firewall and Update NOD

    Warn them to perform either "In-Depth analysis" or if they have time read Blackspear's tutorial
     
  3. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    thanks

    is Winsock repair necessary

    if internet connection resumed after Nod32 uninstall
     
  4. ASpace

    ASpace Guest

    Generally YES if they want it working + why don't they install NOD again
     
  5. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    I don't understand exactly what Winsock is but

    what I mean is that internet connectivity has resumed with Nod removed
    (so how has it been damaged)

    so perhaps it isn't a Winsock issue??


    I just don't want to attempt a complicated procedure over the phone
    especially if it isn't necessary
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    Yes, Symantec leaves some leftovers in the LSP chain which causes a conflict with IMON.
     
  7. ASpace

    ASpace Guest

    @4now

    It is definitely Winsock issue . Read Marcos reply .

    I'll tell it again - If you want real clean and working Winsock and you want to install NOD32 you need to repair it . It is really elementary procedure .

    The problem comes from Symantec and other products which leaves stuff unremoved . Symantec and McAfee products are famous with this . NOD32's internet protection is winsock based and it needs your Winsock clean .
     
  8. 4now

    4now Registered Member

    Joined:
    Oct 9, 2004
    Posts:
    89
    thanks for clarifying things

    and for your instructions

    I will check back in with them
     
  9. YeOldeStonecat

    YeOldeStonecat Registered Member

    Joined:
    Apr 25, 2005
    Posts:
    2,345
    Location:
    Along the Shorelines somewhere in New England
    Just run this tool...it's a tiny program that is stand alone, run by itself without "installing" anything.
    http://www.snapfiles.com/reviews/WinSock_XP_Fix/winsockxpfix.html

    Takes a whole 15 seconds or so...and a reboot...and done! It's just a GUI utility that does the NETSH WINSOCK RESET automatically for you.

    When uninstalling any Symantec product, finish it up by running the SymNRT utility from their site. It mops up a little bit more of their stuff that the Windows installer leaves behind.
     
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