no CD or DVD drives visible

Discussion in 'Acronis True Image Product Line' started by mdevery, May 25, 2005.

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  1. mdevery

    mdevery Guest

    When I boot from my CD created in either full or safe mode, I do not see either my CD or my DVD drive to restore from. Am I overlooking some setting?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mdevery,

    Thank you for choosing Acronis Disk Backup Software.

    Please try the following workaround:

    Please boot your computer from the Acronis True Image rescue disc (the full version) and press F11 key when the "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please add the "acpi=off noapic" parameter (without quotes) to the end of the Linux kernel command line (do not remove the word "quiet") and click on the OK button.

    If the problem remains please contact us.

    Thank you.
    --
    Irina Shirokova
     
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