no cd or dvd driver using bootable rescue media disk

I checked my system using both TI-10 and TI-11. The results were the same. Using the Safe version only the internal drives are displayed (no CD/DVD or USB drives). Using the Full version all drives are displayed. You might try creating a new Rescue Media CD.

 

I did try to create new resuce boot on IT11, but not work and never see the screen in safemode or full version. But IT9 i see that screen option.
I just don't understand

 

Hello qplo,

Thank you for choosing Acronis Disk Backup Software.

Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov