No Bullguard database update for 21 hours - Trouble there?

Discussion in 'other anti-virus software' started by kdcdq, Dec 29, 2017.

  1. kdcdq

    kdcdq Registered Member

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    My installation of Bullguard Internet Security has not had a malware database update in 21 hours.:eek:

    Does anyone know if they have some kind of outage or other situation that has caused this?
     
  2. kdcdq

    kdcdq Registered Member

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    I contacted Bullguard support via live chat. The person I chatted with said they don't know of any problems with the update process on their end. I've been running IS for years and have never seen this situation before.
     
  3. amico81

    amico81 Registered Member

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    i know this situation too. I'm a bullguard customer since october and have had 2 times this problem.
     
  4. hamlet

    hamlet Registered Member

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    Just curious ... is the problem that Bullguard has not released any updates in 21 hours or that your software is not automatically checking for updates according to the designated schedule?
     
  5. FanJ

    FanJ Updates Team

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    Hi,
    Has Bullguard a website/page where they give info about the latest database?
    Info like for example: day, time, versionnumber of the database?
    (that would be also good info for the Updates Team ;)).
     
  6. kdcdq

    kdcdq Registered Member

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    The former. Bullguard has not released any updates for over 22 hours now. My software is automatically checking for update once every hour; a manual/forced update finds no updates to install.
     
  7. kdcdq

    kdcdq Registered Member

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    Excellent question FanJ! I have NOT found database update information on any page I have been to on Bullguard.com, that's for sure.
     
  8. mood

    mood Updates Team

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    Isn't is using Bitdefender signatures?
    Bitdefender hasn't updated its database since Dec 27 and this maybe could explain the delay of signatures for Bullguard :cautious:
     
  9. kdcdq

    kdcdq Registered Member

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    I should say it DOES indeed! Thanks mood.
     
  10. FanJ

    FanJ Updates Team

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    Hi mood and kdcdq,

    I was thinking along the same lines with respect to Bullguard and Bitdefender. But I wasn't exactly sure whether Bullguard does not have their own definitions too added.

    It is a while ago that I looked at the Bullguard site, but at that time I too couldn't find there info about definitions.
     
  11. roger_m

    roger_m Registered Member

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    You can see the latest definitions at the following link.
    http://download.bitdefender.com/updates/bitdefender_v9/plugins/
    If you open the update.txt file in that folder you will see the version number of the latest definitions.
     
  12. FanJ

    FanJ Updates Team

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  13. Firecat

    Firecat Registered Member

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    BullGuard does maintain updates and a whitelist for their firewall and behaviour blocker modules and these are dynamically updated in 48-72 hours intervals (logs are never posted about this though).
     
  14. hamlet

    hamlet Registered Member

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    I am running Emsisoft on a laptop and it has been consistently receiving updates that go into its \Signatures\BD subdirectory. I assume that the BD stands for Bitdefender since Emsisoft in part uses Bitdefender definitions. I just used my laptop after 13 hours of non-use and it received 19 updated files in that directory. There has been no break in the updates over the past few days.

    Odd , maybe these are not definitions coming from Bitdefender. If Bitdefender is producing definitions, why wouldn't they put them into their own product and send them to all other products such as Bullguard.
     
  15. james246

    james246 Registered Member

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    Just received a notification that Bullguard updated

     
  16. Catjc

    Catjc Registered Member

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    BullGuard support live chat counseled reinstall BullGuard , using by My account . That solved my updating problem :thumb:
     
  17. kdcdq

    kdcdq Registered Member

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    Fortunately all my installations of Bullguard IS are updating regularly and often like they are supposed to do right now.
     
  18. Firecat

    Firecat Registered Member

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    I did have one installation that didn't update for 22 hours, but all is fine now.
     
  19. Jerry666

    Jerry666 Registered Member

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    I thought it might be part of their less is more attitude of late
     
  20. FanJ

    FanJ Updates Team

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    Thanks Firecat!

    PS: I just noticed that the definitions info for BitDefender was updated since 27 Dec 2017 :
    http://download.bitdefender.com/updates/bitdefender_v9/plugins/update.txt
    (Just posted it at the Update Alerts forum here).
     
    Last edited: Jan 4, 2018
  21. bigc73542

    bigc73542 Retired Moderator

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    my Bullguard has and is updating multiple times a day so far.
     
  22. Firecat

    Firecat Registered Member

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    Updates are normal for all machines. There was a small delay on December 27, that is all. BullGuard updates are usually in sync with BD with only a few seconds/minutes gap.
     
  23. Firecat

    Firecat Registered Member

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    I have to correct myself FanJ, it appears it's only the whitelist that gets updated every 48-72 hours, the behavioural protection engine has it's own definitions files which are updated at least once daily.
     
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