no boot with acronis boot cd on hp proliant ml150 G3

hello,

does anybody experiences the same problem? I am trying to boot my 2 proliant ml150 G3 servers with the an acronis rescue media (usb or cd or whatever), and the only thing i see is the acronis boot screen. It is however impossible to select a boot option (safe version, full version, windows), because mouse and keyboard don't seem to work anymore.... I've tried it with rescue media from different acronis version (8, 9 and the latest build version), but still a no go...

The cd or usbstick does work without any problem on other (older) servers....

Is this a hardware compatibility problem (although on the hp-website acronis claims to run on proliant servers), or is there something else rotten?

Tia,

Vince

 

Hello vinnie_tono,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Could you please try disabling USB Legacy Support in the BIOS settings?

If the issue still persists, please submit a request for technical support. Provide them with the exact vendor and model of the mouse and keyboard you use and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov