NEWBIE: Trojan Horse SHeur2AJRC

I'm new to this forum, and I hope I'm posting in the rightplace (if not, perhaps the moderators can move this to the approporiate category).

My computer has been hit by Trojan Horse SHeur2AJRC, as well as subsequent items. AVG cannot entirely resolve this, and Spybot Search & Destroy was only somewhat helpful.

I'm looking for any tools that might help me to get this off my computer, and I'll welcome any assistance.

I'm also getting an error message anytime I try to open a browser. I captured a screen image of it and posted in online.


http://milwaukeeweb.net/error.gif

 

The programs "Malwarebytes" and "SuperAntiSpyware" Both have free versions. You could download and update them, scan your computer.

http://www.malwarebytes.org/mbam.php

http://www.superantispyware.com

You could also try an online virus/malware scan. It's free. If it finds something it will remove it.

http://www.eset.com/onlinescan/

 

Thanks for the quick reply. My computer cannot install the software. Even the online scan requires a download, and my compute can't do it at the moment. Ideas?

 

You might give Dr. Web CureIt a try. It's a stand alone anti-virus/malware scanner. The software doesn't need to install. You simply run it from you hard drive. The downloaded file name will look something like "695ly6ug.exe". After you download it simply run it and start a scan.

http://www.freedrweb.com/cureit/

 

A squared has a portable version http://www.emsisoft.com/en/software/download/

 

Thanks for the replies. Here's where things stand. I did get the online scan to run. It found 32 Trojans and removed them, but my system is still messed up. I'm going to run the other tools everyone spoke about and see where that leaves me. One concern is that all of my desktop icons are gone, and I cannot access my programs like MS Word. Any ideas?

 

P.S. Is there some way I can access my restore points? I created one a couple of days ago, but I don't know how to get to it without the start button and program menu.

 

You may be better of just reinstalling windows.

 

Can you give me some instructions on that? I've never actually had to do it, but I've got my Windows CD on hand. One person had suggested a 'dirty install' toget me by, but I don't know what that means.

 

Make sure you have all of your drivers available to install after windows setup. Backup any important files, export your email and bookmarks, export any account settings to another partition or hd or usb drive so you wont have to reconfigure them later. Boot from your xp or vista cd and format the hard drive then install.
How to install xp http://support.microsoft.com/kb/316941
I am assume you have xp installed. How to install vista http://support.microsoft.com/kb/918884
Make sure you format it first. You don't want to install it on top of your current install you want a clean install.
This time make sure you have some good security software installed, practice safe surfing habits and stay away from P2P and use firefox not IE (just my opinion)
If you screw it up then learn from it and just reformat and install it again.

 

I have been hit with McAfee, Norton, and this time with AVG. What program would you recommend? And what is P2P? Thanks again.

 

I'd really like to use a restore point to go back a week or so with the hope that I'll be able to save some of my data. However, I can't access the start menu. Is there another way into the System Restore dialogue?

 

Avira anti-virus has very, very good detection rates. They have a free version but the paid version has more protection and features. The free version has a pop up ad screen every-time it updates. Some people find it annoying. The free version still will provide good protection. They offer a 30 day free trial of the paid version. You can find the free and paid/trial versions at:

http://www.avira.com/en/pages/index.php 30 day trial of paid Avira.

http://www.free-av.com/ Free version of Avira.

Another good anti-virus is "Kaspersky". It has good detection also. They offer a free 30 day trial.

http://www.kaspersky.com/

If cost is an issue, there is another decent free anti-virus called "Avast!". It offers good protection. There is a paid version but the free one offers virtually the same protection. There are no nag/ad screens in the free version.

http://avast.com/

I would suggest taking advantage of the trial/free versions and see how well they run on your computer. Each vendor offers 30 day free trials for their paid software. The free ones are of course - free.

It's been said many times here, no single anti-virus/malware program can detect every single piece of malware/virus out there. You can drive yourself crazy obsessing over finding the "best" protection for your computer. I've found that if you can find the right balance of: protection / performance / cost - (that your comfortable with), you will be less stressed out over stuff like this.

 

Try booting into safe mode logon as admin and try to do a restore

 

P2P is peer to peer networking. Downloading torrents though clients like limewire, utorrent etc. If you dont know what it is then maybe that is not a problem for you.

 

Well, I managed to take a ton of Trojans off of my PC (almost 40). But I still have no Start button or program menu, even after doing a dirty install. Does ti sound like I'm truly at the point of wiping the computer and reinstalling Windows XP? And I'd still welcome opinions about anti-virus programs. I've been attacked while running Norton, McAfee, and today, AVG. If anyone has opinions about these, I'll welcome them.

Thanks again for the replies.

 

Of those three, I would go with Norton. What version number of Norton were you running in the past? If it was more then 2 years, Norton has improved greatly with their latest version. It runs lighter and has better detection.

 

Purplus software has some of the best prices on security software that I have seen. http://store.purplus.net/anseso.html

They have incredibly low prices for Kaspersky, Norton, Eset, etc. Some of them are digital downloads too.

Take a look at some of the comparitives http://www.av-comparatives.org/

 

I dont know what you did to get all those trojans, but in the future make sure you only download from reputable sites. Use a link scanner plugin for your browser such as WOT or Mcafee site advisor. Those will help you detect malicous sites. Using XP if your not behind a router then make sure you have a firewall in your securty suite or standalone.

 

Interesting.