New thread, old problem (error #1722)?

Discussion in 'Acronis True Image Product Line' started by Upbacker, Feb 24, 2005.

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  1. Upbacker

    Upbacker Registered Member

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    I just downloaded True Image 8.0, and my first attempt to create an
    image has run into the E00640068 ... Error #1722 problem. I've
    reviewed the existing threads, and can't see a suggestion that would
    apply to my particular situation.

    I'm running on a 5-year old Compaq Presario (256Mby, 1 GHz, Win98SE).
    I wanted to write to my newish Optowrite DVD+-RW DD1601 drive,
    which reads and writes both CDs and DVDs. I have Nero, including
    InCD4 v. 4.2.16.0. I have successfully backed up data (a few GBy)
    to a Fujifilm DVD-RW. I don't know whether or not Fujifilm formats
    their blanks, or in what way. I assume that by the time Nero is through
    with a DVD it must be formatted, though. I get the dread error 1722
    both with a DVD-RW I have used, and with one fresh out of the box.

    My True Image is 8.0 trial version, which claims to be fully operational
    though with a 15-day life, which began yesterday. My build is 796,
    which the Acronis site says is the latest, so I guess updating isn't my
    problem. I notice that some suggested cures involve activating some
    kind of scheduler, but I see no such files in the Common Files/Acronis
    directory structure, so wonder if these suggested cures are for WinXP
    rather than my Win98SE.

    I would go the Acronis support route, but note that that is reserved
    for users who have paid, something I don't intend to do unless I can
    find that True Image will work on my machine.

    A small side note: in preparing to make the image, before the 1722
    error, True Image estimated its usage in terms of CDs, although the
    disk I had in the drive was a DVD. Is this relevant?

    Sorry to be wordy, but I wanted to forestall being directed to the
    threads and links I've seen recommended so far to some other users.
    Thanks for any suggestions.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Upbacker,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please check whether you have the following files in C:\Program Files\Common Files\Acronis\Schedule2

    schedhlp.exe
    schedul2.exe

    If so, please launch them. If you haven't please uninstall Acronis True Image and resinstall from scratch. Please make sure you have set all files to be shown.

    Also please note that Acronis Support Team will certainly help not only those who has already purchased the software but those who are evaluating it. So you are welcome to contact support@acronis.com and you will certainly get help from us.

    Thank you.
    --
    Ilya Toytman
     
  3. Upbacker

    Upbacker Registered Member

    Joined:
    Feb 24, 2005
    Posts:
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    Ah, what a mess people like me can get into.
    1) Using True Image's uninstall program gets the immediate response of
    a box with a white "X" on a red button-like ground, with the message
    "Acronis True Image was not uninstalled." And indeed it wasn't.
    2) Win98SE's facility for removing programs did not list Acronis as a
    program that it could uninstall.
    3) I rashly omitted the next step, which I will now take, of asking:
    _how_ is one supposed to uninstall True Image? (And does some
    kind soul have a pointer to a procedure for removing it by hand?)
    4) I, again rashly, went ahead and tried reinstalling it without removing
    it first. The beginning of installation went very fast, then the
    installer got hung up on drivers installation with a little clock whose
    hands went round and round, at least showing that it wasn't frozen.
    After half an hour, I started Ctrl-Alt-Deleting various tasks, most of
    which were a complete mystery to me, to see if removing some of
    them would let installation finish. No luck. Finally the installer
    itself could not thus be abended, so I had to manually shut down.
    Getting up again involved three restarts during which the registry
    was repaired and then replaced by a recent backup.
    5) I tried using True Image again, with the usual 1722 error. But I
    did find the two programs referred to, not in Common Files, but in
    the main True Image folder. I copied them to a folder with the
    correct name that I created where it was supposed to be, and
    launched both.
    6) I now get past the 1722 error, but get another error message stating
    that the file (on DVD, which True Image still seems to think is a CD)
    cannot be created. Yes, InCD is in my tray and presumably available.
    7) But I have to admit that the installation which I brought to such a
    messy abend may have left something undone or damaged, although
    I have no idea what, or what to do about it.
    :cool: So, the main question is, why does installation get hung up on the
    driver installation?
    Thanks for the patience of anyone who has read this far, and for any
    comments they may care to make.
     
  4. Menorcaman

    Menorcaman Retired Moderator

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    Location:
    Menorca (Balearic Islands) Spain
    Hello Upbacker,

    Not sure if this'll make any difference but have you tried booting into Windows Safe mode (press F8 during the boot) and carrying out an uninstall/reinstall from there?

    Regards
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Upbacker,

    Please find below the instructions on how to uninstall Acronis True Image under Windows 98:

    0) Delete Acronis Secure Zone either through the wizard or manually
    1) Delete the \windows\system\iosubsys\snapman.vxd file
    2) Open Device Manager and remove Acronis TrueImage Backup Archive Explorer
    3) Delete the \windows\system\iosubsys\timntr.pdr file
    4) Run "regedit" and delete the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\snaphlp key;
    5) Delete the \windows\system\snaphlp.vxd file
    6) Delete the \windows\system\snapapi.dll file
    7) Download the http://www.acronis.com/files/support/schedmgr.exe file, open the MS-DOS command prompt and run the following command in the folder you saved the file to: schedmgr service uninstall
    :cool: Delete the \Program Files\Acronis\TrueImage folder;
    9) Delete the \Program Files\Common Files\Acronis
    10) Run "regedit" and delete the following registry keys: HKEY_LOCAL_MACHINE\Software\Acronis
    HKEY_CLASSES_ROOT\.tib
    HKEY_CLASSES_ROOT\.tis
    HKEY_CLASSES_ROOT\tibfile
    HKEY_CLASSES_ROOT\tisfile
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\Acronis True Image Monitor
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\TrueImage
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\AcronisDevices
    HKEY_USERS\.DEFAULT\Software\Acronis
    11) Delete TrueImage from Start\Programs\Acronis
    12) Delete the shortcut from Desktop
    13) Reboot the computer

    After that please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If you still have any problems please feel free to contact Acronis Support Team via e-mail support@acronis.com.

    Thank you.
    --
    Ilya Toytman
     
  6. Upbacker

    Upbacker Registered Member

    Joined:
    Feb 24, 2005
    Posts:
    8
    The key turned out to be using safe mode to install True Image as MinorcaMan
    suggested. I really appreciate the quick results I got in this forum. Once the
    software was properly installed, it became possible to deinstall it in normal
    Windows mode. Then back to safe mode to install it again with no loose ends.
    The 1722 error message problem vanished. I found that my new Fujifilm DVD-RWs
    were not formatted, or at least not as True Image requires, and needed to format
    them one at a time with InCD. I did my first image creation yesterday on two
    DVDs, which I find True Image has no trouble distinguishing from CDs, again once
    it's properly installed. This morning, with a fresh tape save on hand, I restored
    my C: partition in less than 40 minutes with no problems (the last tape restore
    took a solid 24 hours). I now have a purchased copy of True Image, and feel
    enthusiastic about it, and again grateful for the help.

    A suggestion: error messages about the media condition would be more helpful
    if they hinted at possible lack of formatting.

    A minor weirdness: deinstalling the trial version, and then installing the purchased
    version, has resulted in my Protected Recycle Bin losing its desktop icon. All the
    other icons are ok.
     
  7. scadarick

    scadarick Registered Member

    Joined:
    Sep 20, 2004
    Posts:
    4
    How old is your InCD? a few versions back, nero changes a lot. I had trouble just booting up into windows without a formated disk in the dvd drive. I have been using the sony DRU- series for a year or so now...have a 540a and a 710a-dl. They all work fine and dont care about the disk or not.

    I was told at one of the forums when I was looking up that same kind of error and that it is a registry setting problem...my guess would be the lowerfilters. You could have done enough install to get the info in the registry before it crashed, then left you with varible and no data to use it on. At least that the way I understood it.
     
  8. Upbacker

    Upbacker Registered Member

    Joined:
    Feb 24, 2005
    Posts:
    8
    To answer scadarick's question first, I have InCD 4, version 4.2.16.0.

    Now for the loss of the Protected Recycle Bin desktop icon. Deinstalling the
    trial version of TI 8, then installing the purchased version, deleted at some point
    two files in C:\WINDOWS\ (under Win98SE), nps7395.ico and nps7396.ico.
    These, I later discovered from the Registry, contain the icons the Bin (a feature
    of Norton SystemWorks 2003 and possibly later SW versions for all I know)
    uses. I restored them from tape and the desktop now shows the correct icon.
    A most peculiar installation misfeature :)
     
  9. Menorcaman

    Menorcaman Retired Moderator

    Joined:
    Aug 19, 2004
    Posts:
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    Location:
    Menorca (Balearic Islands) Spain
    Hi Upbacker,

    The latest build now sits at 4.3.11.1. If you check out the <Release Notes> you'll see there have been a whole shedload of scarey bug fixes since your version. UDF packet writing can be a bit "iffy" at the best of times so I recommend you do yourself a favour and download the update.

    Regards
     
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