New installation of acronis TI V10

A couple of days ago I installed a copy of acronis TIv10, I paid for it online, received confirmation that my credit card payment had been accepted and received confirmation of my order number and the serial number to enter, which I submitted. However, whenever I access the program it still shows as a trial version valid for 14 days and the days are counting down. How can I get it to act as a fully paid for version please

 

You might have to uninstall the 'paid version'; it won't work .Then, try the one you paid for. That's what happened to me.

 

NB47, not really with you there, if I uninstall the paid for one I will then be asked to pay again. Surely there must be a way of acronis validating the 1st one.

 

Well, I meant to get rid of the 'Trial one' ; you can't use that particular version-at least I couldn't.I had to get rid of that one(Trial) then backup with the paid version.

 

NB47 is correct uninstall the Trial version first, then install your paid for version.

 

thomasjk, I understand uninstalling the trial version but where do I find the paid for version to install it. It does not show anywhere for me to do it. Thanks.

 

Assuming you didn't have a download link, you should go to the Acronis website and register your product using your serial number (for example: )

https://eu.acronis.com/homecomputing/my/products/registration/

From there you will be able to download the latest build of your product.

F.

 

Further to my last post, I have now found the link to my original order and have downloaded and installed the paid version of TI and all is well now. The problem was more age related(mine) than technical. Many thanks to all who helped.

 

Thanks to you too foghorne.