NEW Acronis TI 11 problems

Discussion in 'Acronis True Image Product Line' started by rebop, Jan 18, 2009.

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  1. rebop

    rebop Registered Member

    Joined:
    Feb 4, 2007
    Posts:
    49
    Hi all,

    I opened a trouble ticket 5 days ago at Acronis and have had nothing but the automated reply. Unfortunately, it did not look like it went through, so I clicked again and it seems it started TWO tickets. I hope this is not why I have not had a response.

    This ticket was in reference to the fact my computer would NOt boot past the wallpaper unless I stopped the "Acronis Try and Decide Service". With that disabled, I boot normally and very quickly. Ideally, since I will not use this, I would like to delete "just" the Try and Decide feature. Is this possible? If not, how to fix this?

    Now, today using 11, I finally reached the limit of how I set my folder for number of backups. I have it set for 16 maximum, and to write a new full backup after 7 Differentials. This is not working as you can see by the image below:

    http://www.well.com/~rebop/A-snap.jpg

    The log reports it is working, but as you see, there are 24 files now instead of the 16 I set for a limit. How can this be fixed?

    Log follows:

    1 Information 1/18/2009 3:00:06 AM The "Daily Laptops" operation started
    2 Information 1/18/2009 3:00:09 AM Analyzing partition 0-0...
    3 Information 1/18/2009 3:00:09 AM Analyzing partition C:...
    4 Information 1/18/2009 3:00:09 AM Analyzing partition 1-2...
    5 Information 1/18/2009 3:00:10 AM No user command was carried out upon operation start (completion) since no command is set by default.
    6 Information 1/18/2009 3:00:10 AM Analyzing partition C:...
    7 Information 1/18/2009 3:00:10 AM Analyzing partition 1-2...
    8 Information 1/18/2009 3:00:14 AM Create Full Backup Archive From: Disk 1 To file: "\\nasbox\c\_Backups\" Compression: Normal
    9 Information 1/18/2009 3:00:14 AM Pending operation 131 started: "Creating partition image"
    10 Information 1/18/2009 3:00:14 AM Locking partition C:...
    11 Information 1/18/2009 3:31:01 AM Pending operation 131 started: "Creating partition image"
    12 Information 1/18/2009 3:31:05 AM Locking partition 1-2...
    13 Information 1/18/2009 3:36:14 AM Pending operation 128 started: "Saving partition structure"
    14 Information 1/18/2009 3:36:16 AM Check for 'number of backups' rule violation is started. Set number: 16
    $module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
    15 Warning! 1/18/2009 3:36:28 AM 'Number of backups' rule violation is detected. Maximum allowed: 16 Current number: 17
    $module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
    16 Information 1/18/2009 3:36:28 AM Archive computer .closed
    17 Warning! 1/18/2009 3:36:28 AM There is no action available to take against the limit violation. Limit rule: by backup count. By default, the 'delete' action will be used.
    $module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
    18 Information 1/18/2009 3:36:28 AM Archive computer .closed
    19 Information 1/18/2009 3:36:28 AM Archive computer .closed
    20 Information 1/18/2009 3:36:28 AM Archive computer .closed
    21 Information 1/18/2009 3:36:37 AM Trying to fix limit violation: by backup count.
    $module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
    22 Information 1/18/2009 3:36:37 AM Archive computer .closed
    23 Information 1/18/2009 3:36:38 AM Archive computer .closed
    24 Information 1/18/2009 3:36:38 AM Archive computer .closed
    25 Information 1/18/2009 3:36:38 AM Archive computer .closed
    26 Information 1/18/2009 3:36:56 AM Deletion is started. Rule: by backup count Number of backup will be deleted: 1
    $module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
    27 Information 1/18/2009 3:36:56 AM Archive computer .closed
    28 Information 1/18/2009 3:36:56 AM Archive computer .closed
    29 Information 1/18/2009 3:36:56 AM Archive computer .closed
    30 Information 1/18/2009 3:36:56 AM Archive computer .closed
    31 Information 1/18/2009 3:36:56 AM Archive computer .closed
    32 Information 1/18/2009 3:37:06 AM Archive computer .closed
    33 Information 1/18/2009 3:37:06 AM Archive computer .closed
    34 Information 1/18/2009 3:37:06 AM Archive computer .closed
    35 Information 1/18/2009 3:37:06 AM Archive computer .closed
    36 Information 1/18/2009 3:37:06 AM Backup deletion Location: atis:network?file://nasbox\c\_Backups\ Number of backups: 1
    37 Information 1/18/2009 4:36:20 AM Backup deletion is completed successfully
    38 Information 1/18/2009 4:36:20 AM Deletion complete.
    $module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
    39 Information 1/18/2009 4:36:20 AM Archive computer .closed
    40 Information 1/18/2009 4:36:20 AM No user command was carried out upon operation start (completion) since no command is set by default.
    41 Information 1/18/2009 4:37:41 AM Backup Archive Validation Location: \\nasbox\c\_Backups\
    42 Information 1/18/2009 4:37:41 AM Pending operation 3 started: "Verifying backup archive"
    43 Information 1/18/2009 5:01:28 AM Pending operation 3 started: "Verifying backup archive"
    44 Information 1/18/2009 5:24:16 AM Pending operation 3 started: "Verifying backup archive"
    45 Information 1/18/2009 5:58:54 AM Pending operation 3 started: "Verifying backup archive"
    46 Information 1/18/2009 6:21:10 AM Operation has succeeded.

    Will be travelling for 8 days starting tomorrow, so may be late to respond to your replies, but I will when I can and do appreciate the help with both issues.

    Thanks.

    ~Bob
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Bob,

    Thank you for using Acronis True Image

    If you don't want to use the Try&decide option, just don't start this mode. Disabling of the appropriate services is not recommended.

    About the error message. Quotas always exceed when Backup Location is on a network share or a network drive. This is a known issue.

    Thank you.

    --

    Oleg Lee
     
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