NEW Acronis TI 11 problems

Hi all,

I opened a trouble ticket 5 days ago at Acronis and have had nothing but the automated reply. Unfortunately, it did not look like it went through, so I clicked again and it seems it started TWO tickets. I hope this is not why I have not had a response.

This ticket was in reference to the fact my computer would NOt boot past the wallpaper unless I stopped the "Acronis Try and Decide Service". With that disabled, I boot normally and very quickly. Ideally, since I will not use this, I would like to delete "just" the Try and Decide feature. Is this possible? If not, how to fix this?

Now, today using 11, I finally reached the limit of how I set my folder for number of backups. I have it set for 16 maximum, and to write a new full backup after 7 Differentials. This is not working as you can see by the image below:

http://www.well.com/~rebop/A-snap.jpg

The log reports it is working, but as you see, there are 24 files now instead of the 16 I set for a limit. How can this be fixed?

Log follows:

1 Information 1/18/2009 3:00:06 AM The "Daily Laptops" operation started
2 Information 1/18/2009 3:00:09 AM Analyzing partition 0-0...
3 Information 1/18/2009 3:00:09 AM Analyzing partition C:...
4 Information 1/18/2009 3:00:09 AM Analyzing partition 1-2...
5 Information 1/18/2009 3:00:10 AM No user command was carried out upon operation start (completion) since no command is set by default.
6 Information 1/18/2009 3:00:10 AM Analyzing partition C:...
7 Information 1/18/2009 3:00:10 AM Analyzing partition 1-2...
8 Information 1/18/2009 3:00:14 AM Create Full Backup Archive From: Disk 1 To file: "\\nasbox\c\_Backups\" Compression: Normal
9 Information 1/18/2009 3:00:14 AM Pending operation 131 started: "Creating partition image"
10 Information 1/18/2009 3:00:14 AM Locking partition C:...
11 Information 1/18/2009 3:31:01 AM Pending operation 131 started: "Creating partition image"
12 Information 1/18/2009 3:31:05 AM Locking partition 1-2...
13 Information 1/18/2009 3:36:14 AM Pending operation 128 started: "Saving partition structure"
14 Information 1/18/2009 3:36:16 AM Check for 'number of backups' rule violation is started. Set number: 16
$module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
15 Warning! 1/18/2009 3:36:28 AM 'Number of backups' rule violation is detected. Maximum allowed: 16 Current number: 17
$module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
16 Information 1/18/2009 3:36:28 AM Archive computer .closed
17 Warning! 1/18/2009 3:36:28 AM There is no action available to take against the limit violation. Limit rule: by backup count. By default, the 'delete' action will be used.
$module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
18 Information 1/18/2009 3:36:28 AM Archive computer .closed
19 Information 1/18/2009 3:36:28 AM Archive computer .closed
20 Information 1/18/2009 3:36:28 AM Archive computer .closed
21 Information 1/18/2009 3:36:37 AM Trying to fix limit violation: by backup count.
$module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
22 Information 1/18/2009 3:36:37 AM Archive computer .closed
23 Information 1/18/2009 3:36:38 AM Archive computer .closed
24 Information 1/18/2009 3:36:38 AM Archive computer .closed
25 Information 1/18/2009 3:36:38 AM Archive computer .closed
26 Information 1/18/2009 3:36:56 AM Deletion is started. Rule: by backup count Number of backup will be deleted: 1
$module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
27 Information 1/18/2009 3:36:56 AM Archive computer .closed
28 Information 1/18/2009 3:36:56 AM Archive computer .closed
29 Information 1/18/2009 3:36:56 AM Archive computer .closed
30 Information 1/18/2009 3:36:56 AM Archive computer .closed
31 Information 1/18/2009 3:36:56 AM Archive computer .closed
32 Information 1/18/2009 3:37:06 AM Archive computer .closed
33 Information 1/18/2009 3:37:06 AM Archive computer .closed
34 Information 1/18/2009 3:37:06 AM Archive computer .closed
35 Information 1/18/2009 3:37:06 AM Archive computer .closed
36 Information 1/18/2009 3:37:06 AM Backup deletion Location: atis:network?file://nasbox\c\_Backups\ Number of backups: 1
37 Information 1/18/2009 4:36:20 AM Backup deletion is completed successfully
38 Information 1/18/2009 4:36:20 AM Deletion complete.
$module="C:\Program Files\Common Files\Acronis\Fomatik\Backup.dll"
39 Information 1/18/2009 4:36:20 AM Archive computer .closed
40 Information 1/18/2009 4:36:20 AM No user command was carried out upon operation start (completion) since no command is set by default.
41 Information 1/18/2009 4:37:41 AM Backup Archive Validation Location: \\nasbox\c\_Backups\
42 Information 1/18/2009 4:37:41 AM Pending operation 3 started: "Verifying backup archive"
43 Information 1/18/2009 5:01:28 AM Pending operation 3 started: "Verifying backup archive"
44 Information 1/18/2009 5:24:16 AM Pending operation 3 started: "Verifying backup archive"
45 Information 1/18/2009 5:58:54 AM Pending operation 3 started: "Verifying backup archive"
46 Information 1/18/2009 6:21:10 AM Operation has succeeded.

Will be travelling for 8 days starting tomorrow, so may be late to respond to your replies, but I will when I can and do appreciate the help with both issues.

Thanks.

~Bob

 

Hello Bob,

Thank you for using Acronis True Image

If you don't want to use the Try&decide option, just don't start this mode. Disabling of the appropriate services is not recommended.

About the error message. Quotas always exceed when Backup Location is on a network share or a network drive. This is a known issue.

Thank you.

--

Oleg Lee