never reply for submiting virus samples

Discussion in 'NOD32 version 2 Forum' started by loong, Feb 19, 2007.

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  1. loong

    loong Registered Member

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    have you used avira?
    they must reply for every submited virus sample.
    and nod32,never reply me.
    why?
     
  2. ASpace

    ASpace Guest

    Because this is ESET policy . Alhough they receive the sample they may not answer you .
    If you are infected by a particular threat which NOD32 somehow could not detect , send that sample to support@eset.com . If you are not infected but you just found some deeply hidden in the darkness threat , then send it to samples@eset.com :thumb:
     
  3. Marcos

    Marcos Eset Staff Account

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    I haven't found anything at samples that should be analysed and detection added. Drop me a PM with your email address and approximate date/time you submitted the samples.
     
  4. ASpace

    ASpace Guest

    :D
    This is good news to read :thumb: :thumb: :thumb:
     
  5. ugly

    ugly Registered Member

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    How about this one I sent you on 16.02.2007 ?
    Subject : Trojan.DNSChanger.IH :ninja:
     
  6. pykko

    pykko Registered Member

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    strange... I can send you at least 15 undetected samples previously submitted and no detection added. :cautious:
     
  7. Marcos

    Marcos Eset Staff Account

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    I was not talking about threat collectors who submit dozens of files from obsure sites and expect them to be added within a couple of hours.
     
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