Never in my life have I trusted in PC Tools

Discussion in 'other anti-malware software' started by Anti_Virus, Feb 3, 2007.

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  1. Anti_Virus

    Anti_Virus Registered Member

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    Never in my life have I trusted in PC Tools company and its products. The reasons for their unreliability:

    1. Strategy of massive advertisements.
    2. Changing types of licences of their products. (e.g. from shareware to freeware)
    3. Instant release of freeware pruducts.
    4. Often conflicts with other security software.
    5. The last, but the most important; need of sending in and out packets when there is no update.

    For that reasons, I never trust in this company and personally my computer is closed to any kind their produtcs.
     
  2. proactivelover

    proactivelover Registered Member

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    Re: Something Strange

    how about Spyware Terminator
     
  3. Peter2150

    Peter2150 Global Moderator

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    Hi Anti_Virus

    Welcome to Wilders. Very curious first post. Care to share your motive for this post.

    Pete
     
  4. ejr

    ejr Registered Member

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    I have slowly but surely come around to your line of thinking. I wanted to believe in Spyware Doctor. I used to defend the company and their product. But no more. I actually think they have a good idea in Spyware Doctor. It has strong detection and removal capabilities and an impressive list of active protections.

    But in the last 3 months I have seen this company do some things that would be considered borderline unethical and other things that are flat out unethical, including:

    1. The limited nature of their free trial. The trial is free, but the software is crippled. It will tell you that you have malware, but it won't remove the malware unless you buy the product. That's borderline sleazy.

    2. False positives. I got 2 false positive in 2 months of using the product. So if you have a clean machine, you download their product, it detects a false positive and then goads you into buying the software. Again, borderline sleazy.

    3. The last false positive detected the entire ESET folder on my machine as 182 infections. Labeled it a TROJAN. I truly believe this was done on purpose to retaliate because NOD 32 detected the PC tools beta version 2 days earlier as malware. This was clearly unethical.

    4. Spyware Doctor Hijacks your skype. The default setting on SD places and advertisement in your skype and doesn't tell you. That's adware. That is what the program is designed to prevent. That's unethical. Under the options section you can tell the program not to do this. But the reference is vague and the default setting of the program places the add.

    5. Spyware Doctor also installs the google toolbar on your machine by default upon installation. You can tell it not to, but you must closely look at the installation to see this. Again, borderline unethical. Definitely a questionable assocaition as Google is a total antiprivacy company. Google saves every gmail and every google search, indexes that information and creates a profile on you. They then sell this information to advertisers. For a product that is supposed to stop adware, this association is questionable at best.

    So I view PC Tools as the used car salesman or ambulance chasing lawyer of the security world. Questionable ethics at best. I won't isntall their stuff on my machines again either.
     
    Last edited: Feb 3, 2007
  5. ejr

    ejr Registered Member

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    Re: Something Strange

    Oh boy...is there controversy with this company too? I just uninstalled a PC Tools product and installed this one. I like the program. They seem to support the product well. But addmittedly I am ignorant of the whole Crawler association or even who crawler is.
     
  6. lodore

    lodore Registered Member

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    i dont trust spyware terminator with a barge poll.
    lodore
     
  7. ejr

    ejr Registered Member

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    Oh no, not again. I have a way of picking 'em huh?
     
  8. lodore

    lodore Registered Member

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    well maybe crawler have cleaned up there act and want to help people stop spyware now but i highly doubt it!
    anyway what is your complete secuirty setup?
    do you really need a realtime antispyware?
    lodore
     
  9. Tomaszek

    Tomaszek Registered Member

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    I'm using Spyware Doctor for a year now. At start I was happy but in the last couple of month in fact it starts to look worst and worst. First thing was with this skype stuff (In the first version there was no option for preventing it from displaying advert) now I see that it constantly utilizes more and more computer resources - it slows down my PC significantly. So I go here to see what the opinions are about SD and found this topic. My licence expires for 90 days and I'm sure I not going to buy this product again. I'm thinking about switching to spyware sweeper now espetially that it was other product I was about to buy last time. Unfortunatelly I chosen Spyware Doctor than.
     
    Last edited: Feb 4, 2007
  10. Mrkvonic

    Mrkvonic Linux Systems Expert

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    Hello,
    Spyware Doctor is one huge FP.
    Mrk
     
  11. lodore

    lodore Registered Member

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    @Tomaszek,
    one note spysweeper is a resourse hog as well an has quite alot of bugs even thou they fixed quite alot in 5.3. if you have the shields on and close ie7 then it blue screens.
    i would reccomend superantispyware pro,av antispyware or trend micro antispy.
    lodore
     
  12. Tomaszek

    Tomaszek Registered Member

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    Thank you lodore for your info. As I wrtie I have still about 90 days to think what tool shall I use instead. I'm running Zone Alarm Security Suite and I added SD some time ago as ZASS's antispyware failed to stop some troians (but must admitt that it also points me that something is wrong). As they improved antispyware module since then may be that I will try to get rid of SD and continue using only ZASS? Or at least only some on demand scanner. I will surely come back on Wilders forum in search of info that will help me to make right decision. Thanx again.
     
  13. lodore

    lodore Registered Member

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    zone alarm have addressed that issue.
    the new zone alarm now uses the kaspersky engine!
    the antispyware apps i reccomended i would be happy to use any of those on my own pc.
    lodore
     
  14. btman

    btman Registered Member

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    Ok. PC Tools and Spyware Terminator are both good legit programs with minor problems. ST has the past... SD has lots of little issues. But this is about SD so..

    1. Yes, but as crappy as it is... It will make it so people buy the product more... I myself haven't spent a dime on AVG free, A-Squared free, and SUPER free.... If all these did what PC tools does I would have boughten 2 of them for sure because they are great programs.

    2. You are over exaggerating. Two is a very small #. Stop making it seem horrible.

    3. If you are wrong, then yeah big mistake, but it was fixed fast... If you were right... Well hell, if I had software and another guys software was trying to remove mine... I might detect there's too if it would make it fix the FP faster. Although PC Tools did detect Eset wrongfully after Eset detected PC tools. Both FP were fixed relatively fast so get over it. And honestly, most people know Eset is legit. Then they cry to PC tools because they quarantined or removed NOD32 after it detected it... That's partially PC Tools fault but you think you could have used some common sense and report the FP's before you go and do something that you basically know will have a bad consequence.

    4.Skype? Never used it. No comment.

    5.I clearly saw the no google toolbar option.

    Honestly.... Keep arguing this at the PC Tools board, by doing it here your just convincing people that PC Tools is bad. When Spyware Doctor it's a legit product.
     
    Last edited by a moderator: Feb 4, 2007
  15. Marcos

    Marcos Eset Staff Account

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    Equaling heuristic detection triggered by a suspicious program behavior with an intentionally picked up signature that detects all kinds of NOD32 files (including readme.txt) is ridiculous.
     
  16. RejZoR

    RejZoR Registered Member

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    It's impossible to wrongfully detect TXT file as malware. Especially a Readme file. Also same detection acros all kinds of files is pretty much impossible...
     
  17. ejr

    ejr Registered Member

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    btman...I am done with the PC tools board and the PC Tools company. I went and unsubscribed from all the threads on their message baord. They are going to deny that they deliberately detecetd NOD32 as a trojan. So I see no need to go back and discuss it with them. The more I probe, the more they will lie about it.

    For me, it's all about trust. I can't trust the security of my PC to a company that I believe is unethical. Me and the folks at PC Tools are never going to see eye to eye on a mumber of ethical issues. So I might as well just sever ties and move on. No need to keep discussing things on their board. If you or other people like their product and trust the company, by all means, use their product. I am just explaining why I won't use them. There are obviously other people in this forum that have the same opinion as I do as I wasn't event the person that started this thread.

    As for not discussing this issue in this forum, why not? Isn't that what the "other antimalware" forum is all about? Aren't we supposed to discuss our opinions of other antimalware products that aren't covered in the other user forums?

    If you or others think that I am beating a dead horse and are tired of hearing about this issue, please let me know and I will certainly stop discussing it.
     
  18. Perman

    Perman Registered Member

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    Hi, folks: If I were a sort of responsible exe within PC Tools Company, I would have jumped out of woods and to defend my company vigorously by now. As late as last year, we,members here, often had some sort of sweet talks from some guys, one of them claimed himself as CEO,or president, sort of, to brag his proud innovations. They mingled very well w/ members and perhaps managed to scoop few subscribers. Where are they? do not care? Pitty. I used spyware doctor until very recently, I thought it earned some merits, I was going to say few encouranging words, and then changed heart and mind, why would I do it for them, if they do not even care. I think it is always a very easy decision to dump something you could spit at it. Long fa-- PC tools. :'(
     
  19. pilotart

    pilotart Registered Member

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    The Spyware Warrior List
    and... (from their Forum: searched for Spyware Doctor)
    I still would not ever buy Spyware Doctor either, for instance, even though it is among the recommended few.

    Having never used Spyware Doctor (or any other PC Tool) I cannot comment, except that I would have trusted the above source on the subject. o_O
     
  20. btman

    btman Registered Member

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    I don't think your beating a dead horse... But your putting down a decent program that doesn't entirely deserve it... I did like your discussion on the PC Tools board though... Because I hope they do change some of there marketing decisions....

    I'm still gonna be happy when/if Spyware Doctor with the anti-virus module goes on av comparatives.
     
  21. ejr

    ejr Registered Member

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    Thought you guys might want a good laugh. Here is the official PC Tools explanation of the false positive with NOD32 (as posted on their support forum):

    "The reason of how ESET was accidently added to the database is that it had been noticed from log files received that a trojan had been dropping into the ESET folder. (Obviously this was some kind of attack against NOD32, unknown at the time)

    Unfortunately the Malware Analyst that added the signature did not realise that ESET was actually NOD32 and assumed that the ESET folder itself was added by the trojan.

    A mistake was made and the lesson has been learned."


    Anyway, I'm sure that they realize that most users aren't technically savvy enough (myself included) to see through this nonsense. And even if their explanation were true (which I doubt), it would be a horrendous example of incompetance. I tend to believe that the people at PC Tools know what they are doing quite a bit better than that.

    Anyway, time to let go of the incident. I told myself that I wouldn't go back to their website, but it's almost like a train wreck that I can't stop staring at. Time to move on.
     
  22. Mrkvonic

    Mrkvonic Linux Systems Expert

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    Hello,
    My grandmother would have made a more professional excuse.
    Mrk
     
  23. LoneWolf

    LoneWolf Registered Member

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    Yet another reason to avoid SD. Tryed it some time ago,not impressed.
     
  24. ccsito

    ccsito Registered Member

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    I wondered if this is true for the users of the PC Tools firewall?
     
  25. btman

    btman Registered Member

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    PC Tools recently removed detection for Bearshare when I posted it... Before I put it on the forums I contacted support TWICE and over like a total of 6 responds from them (and replies from me) they still didn't remove Bearshare. This has also made me believe that PC Tools is again heading in the right direction.

    They had also fixed the other 2 false positives I had found.
     
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