I just finished trying to install my first router the RP614 only to find it was broken. first I spent countless hours trying to figure out what i was doing wrong. I called the "customer support" number. it was one of those automated systems. I knew i was in big trouble when the cold automated voice told me to push 1 if it was model RP614, or 2 for all other routers (I am not making that up!) when i finally got to hear a human voice, i was told i would be forced to register my product (including name, street address, telephone number and email address before they would talk to me) So i went online to register. i then had to wait for them to email me back a registration number "within about 15 minutes - Ha ha ha ha ha! (which they never did) when i called back the rep said i must not have registered with my correct email because my email was not in the system. I told them when i did not get a response i tried to register again but the system said no, because i was already registered. However it still would not tell me my registration number! I was told words to the effect, that basically it was all my fault, and I was really forcing them to stretch the helpfullness of tech support to its very limits. Finally when they decided we could discus my router, it turned out the that the unit was defective. I was advised to exchange it for another one the next day. I had to ask..., and yes i would be required to register that one before they would discus anything with me again. HELP! i really don't want to go through this again! will Linksys BEFSR41 or the (presumably) more secure SX41 be a better shot at a happy ending? installing for two computers, one xp-home, one xp-pro. one motorola sb4200 cable modem and one RCA DCM245R cable modem. Both computers have ethernet cards installed. The cost difference between the SR41 and SX41 is only $14. are they both as easy to install? is the added security of the SX41 real, or just hype? "I JUST WANT IT TO WORK!" - famous computer user's quote - HandsOff P.S. - anyone who laughed hasn't owned a computer for long!