Need Username & Password after formatting HD.

Discussion in 'ESET Smart Security' started by mr_yoda, Sep 11, 2009.

Thread Status:
Not open for further replies.
  1. mr_yoda

    mr_yoda Registered Member

    Joined:
    Jul 2, 2008
    Posts:
    57
    Location:
    Manchester, UK
    I have had to format my hard drive after a major file corruption issue. As a result i've lost all my programs, files and obviously passwords. How do I find out what my username and password are for Eset Smart Security?
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    If you purchased your license in the United Kingdom, you can enter your email address into the form at http://www.eset.co.uk/Support/LostLicence to look up your credentials. If that does not work, I would suggest contacting support in the UK for further assistance.

    Regards,

    Aryeh Goretsky
     
  3. mr_yoda

    mr_yoda Registered Member

    Joined:
    Jul 2, 2008
    Posts:
    57
    Location:
    Manchester, UK
    Thanks. Do you have any idea how long it takes for the info to be sent?
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I would imagine no longer than one (1) business day, however, you could always call their office to find out.

    Regards,

    Aryeh Goretsky
     
  5. mr_yoda

    mr_yoda Registered Member

    Joined:
    Jul 2, 2008
    Posts:
    57
    Location:
    Manchester, UK
    I filled in the lost licence form on the website on friday evening (and again on tuesday) and i've still not heard anything. I'm having to use free products at the moment, which i'm not particularly happy about bearing in mind i've paid for something.

    Any other suggestions as to how I can get my user id and password?
     
  6. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    It is very strange that you have not heard back from ESET UK. Have you tried calling them at +44 (0845) 838 0832?

    Regards,

    Aryeh Goretsky
     
  7. mr_yoda

    mr_yoda Registered Member

    Joined:
    Jul 2, 2008
    Posts:
    57
    Location:
    Manchester, UK
    I've not yet. I think i'll give them a call today.

    Thanks.
     
Thread Status:
Not open for further replies.