Need URGENT help to eliminate malware/spywares-Trojans

Dear All,

I desperately need to eliminate all these infections:

Trojan-Dropper.Win32.Agent.bwg
Heuristic.Dialer.RAS
Backdoor.Win32.Agent.ark
Dialer

All these infect C drive and Trojan hit Windows. Their risk level are all HIGH. I've quarantined them using A-Squared Anti Malware. Can I get rid of them or quarantined them is sufficient? Cos I duwan it to repeat.


Thanks a lot.

 

https://www.wilderssecurity.com/showthread.php?t=42148

 

Considering it is A-squared you are using, you should make sure they are not false positives first. What antivirus are you using? And have you done an updated scan with it yet? You may also want to do an online scan (kaspersky, eset, ewido) or download and run superantispyware. I am not sure whether files in quarantine will be detected by snother scanner or not though.

You may also want to locate the suspicious files and scan them individually at virustotal. Actually that may be the best thing to do considering you only have 4 suspicious files. But, then again, I am not sure whether you will need to un-quarantine them first. After you verify they are legit malware you can then try to delete them.

 

Get them out of quarantine download SuperAntispyware and run a scan with that.

 

Thanks guys!

I've downloaded various spyware detectors, and all confirmed the trojan and fujack attacks. And I used a-squared to quarantine it. so far, no problem in using the PC.

But I wonder, should I delete them instead of keeping them quarantined? Moreover, my a-squared trial is expiring soon.
What should I consider b4 deleting the bad guys? Cos I'm not sure what files are affected. Also, I dunno how important those files are. But they're all in Windows.

Thanks again.

 

If the computer runs fine with those files quarantined (you should test all the applications on it) then you're ok deleting them. Ditto if you are certain they are not FP's.
The files in quarantine are not accessible by the OS, so deleting them won't make any difference. (I'd leave them there. There's no way they can get out.)
Not sure- you should ask at the A2 forum- but I think that even if your trial ends soon, you should still be able to access the program, including the quarantine. Usually with a trial, it is the resident protection that ends with the trial.
What other scanners have you used, following this infection? And have you used any of them since A2 quarantined the items? Sometimes there may be leftover traces, or one catches something the others might have missed.

 

I would recommend you go to MajorGeeks expert Malware Removal forum. The forum is highly controlled - for posting quality, no one but Malware experts are allowed to post - and you will get expert guidance.

http://forums.majorgeeks.com/forumdisplay.php?f=35

But you will need to follow this guide before posting, in full and with all logs, because if you post without doing so, they'll just tell you "Do the 'Read & Run me' and come back" even if you *think* you've done some of it already:

http://forums.majorgeeks.com/showthread.php?t=35407

Just an important point: If you did *not* turn *off* Windows 'System Restore' when you did the anti-malware scans and quaranteening, you will most definitely be reinfected if you ever use a restore point dated before the scans.

 

Your A Squared trial version will revert to the free version. You will still be able to scan & use the program but you will not have resident protection. As long as you have some sort of Antivirus you will still be protected. The files will stay in quarintine. If you have some sort of imaging program make a backup image & if you wish delete the files. There probably is no reason to delete them they are locked up in quarintine & should stay there.