need to submit fp but how to do it from quarantine

Discussion in 'Prevx Releases' started by zfactor, Nov 28, 2012.

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  1. zfactor

    zfactor Registered Member

    Joined:
    Mar 10, 2005
    Posts:
    6,012
    Location:
    on my zx10-r
    i want to submit a file because its a false positive but how does one do this when wsa keeps quarantining the file? is there a way to do it from quarantine? i tried to restore it quickly then submit it but it deletes it to fast lol.

    i hate to add this to exceptions because its not something that will stay on the system for long or i gues i can add it then remove it after correct?

    for the future imo there should be a way to right click a file in quarantine and have a send as fp or similar that would be awesome.

    thanks
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,014
    Location:
    Ontario, Canada
    Save a Scan Log and put the line with the MD5 that shows the file in a Support Ticket and they will correct it https://www.webrootanywhere.com/servicewelcome.asp? ;)

    Also have a look here: https://www.wilderssecurity.com/showthread.php?t=314555

    TH
     
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