Need to downgrade Smart Security License to AV only

Discussion in 'ESET NOD32 Antivirus' started by Cutting_Edgetech, Mar 8, 2013.

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  1. Cutting_Edgetech

    Cutting_Edgetech Registered Member

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    I have a Smart Security license that's up for renewal in 13 days , but I want to downgrade it to NOD 32 AV only. Is that possible? Could someone help me with this? Its not giving me an option to do this when I go to renew the license on the website. I'm leaving for work in a moment. I will check this thread as soon as I get back from work.
     
  2. Janus

    Janus Registered Member

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    Hey Cutting_Edgetech


    If I were in your shoes, I would contact my local Eset distributor, explaining that you want to downgrade to nod32 but at the same time still keeping the benefits ( discount), as a long time user. I can't imagine other that this would be okay.

    Regards, Janus :))
     
  3. er34

    er34 Guest

    It won't be considered a downgrade - you just will renew your license with NOD32 but you should contact your distributor or ESET sales office to do it. As far as I know in some parts of the world this is very simple, in others it is not that simple - but it can happen.
     
  4. Janus

    Janus Registered Member

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    Hey er34

    Personally I know of friends in my gamer environment, that has downgraded to nod32.No problem whit that , ( eset.dk), but as you write, service may vary. But if that should be the case, then I think, to lose a faithful user(s), because of a inflexible business practice, should definitely rethink his or hers marketing strategy, and ask them self why they started to sell licenses in the first place.

    Cheers , Janus :)
     
  5. Syobon

    Syobon Registered Member

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    Wise decision nevertheless.
     
  6. Cutting_Edgetech

    Cutting_Edgetech Registered Member

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    I purchased my license from the Eset webpage here http://www.eset.com/us/ Is this my local distributor? I'm from the USA.
     
  7. zfactor

    zfactor Registered Member

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    basically yes you went through eset in the usa. just contact them via email or you can call the office

    ESET North America
    610 West Ash Street
    Suite 1700
    San Diego, CA 92101


    Toll Free. +1 (866) 343-ESET ( 3738 )
    Tel: +1 (619) 876-5400
    Fax: +1 (619) 876-5845


    there is a contact page also here

    http://go.eset.com/us/support/contact/s1/#home
     
  8. Cutting_Edgetech

    Cutting_Edgetech Registered Member

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    Thanks Zfactor! I appreciate the help!
     
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