need to disable license

Discussion in 'ESET NOD32 Antivirus' started by zimonr6, May 4, 2009.

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  1. zimonr6

    zimonr6 Registered Member

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    I need to disable 3 licenses.
    My customer didn't paid after 5 months so...

    How it works ?

    ~Private info removed~



    Eset didn't answer to my email...
     
    Last edited by a moderator: May 4, 2009
  2. JimmyT

    JimmyT Former ESET Support Rep

    Joined:
    Apr 9, 2009
    Posts:
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    Hello,

    Once a license is active, you have 30 days from activation to cancel the license. After 30 days the license cannot be suspended and will remain active until reaches its expiration date.

    :)
     
  3. zimonr6

    zimonr6 Registered Member

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    OK.. so I can write the 3 licences everywhere on youtube, forums, torrents and you cannot disable ? hummmmm ;)

    PS : The terms are 30 days so if a customer didn't paid, it will be AFTER 30 days no?
     
  4. jimwillsher

    jimwillsher Registered Member

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    It sounds like you've paid ESET and the customer hasn't paid you, is that correct? In which case it doesn't sound like ESET's problem (though if I were them I wouldn't want the licenses to be published either :eek: )


    Jim
     
  5. dannyboy

    dannyboy Registered Member

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    UK
    Not if you want to continue being an Eset reseller, I'd imagine ;)
     
  6. JimmyT

    JimmyT Former ESET Support Rep

    Joined:
    Apr 9, 2009
    Posts:
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    If it appears - for example - a dozen different machines are using the same username and password for a 1 seat license, that license will be disabled. It is possible for us to see if a license is being abused.

    If you are an authorized reseller please contact our Sales Department regarding this matter.

    http://www.eset.com/support/contact.php

    :cool:
     
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