need some help please

Discussion in 'NOD32 version 2 Forum' started by donsan, Jul 28, 2004.

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  1. donsan

    donsan Registered Member

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    last night i unistalled norton 04 pro wanting to install nod32 after i tried the trial version so uninstalled the trial vs. and bought the full version all seemed to go well till i tried to update the program with the username and pass word they sent me all it keeps telling me is the username and password is wrong so i can not update the program i uninstalled three time's and reinstalled it with no luck at all so i seem to have paid for somthing i can't even use this program does me no good at all if it is not up to date. i have sent a email to eset but haven't heard from them at all so downloaded kasv. trial which i had no problem updating would like to use this program since it is paid for or would it be possible to get a refund any help would be appr.
     
  2. ronjor

    ronjor Global Moderator

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    Try entering your password as you install. Do it by hand. Don't copy and paste.

    If this doesn't work, send a note to support@nod32.com explaining your problem.
     
  3. arrowsmithmidwest

    arrowsmithmidwest Registered Member

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    it will work, make sure you put capital AV and also make sure their is no spaces anywhere in username or password, also look out to a 0 being a capital O.
    should look something like this:
    AV-1234567 a1b2c3d4e5

    i have a customer every couple days who complain it is not working and for all of them they have typed password or username wrong.
     
  4. Blackspear

    Blackspear Global Moderator

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    Or copy and paste in your UN and PW, just MAKE SURE there are NO spaces after the PW or it will see that as another letter/number.

    Let us know how you get on...

    Cheers :D
     
  5. Marcos

    Marcos Eset Staff Account

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    We always recommend to copy & paste the user / pass from the original email from Eset to the appropriate fields in the update setup window. Shouldn't it work, contact your local distributor, or drop an email to support@nod32.com
     
  6. donsan

    donsan Registered Member

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    :rolleyes: i just want to say thanks to all who replied to my request i now have nod32 up and running it was the problem of not using capital letters.thanks again for the quick response and i hope nod32 is as good as kav 5.0 for the short time i used it it seemed like a very good program
     
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