need help

Discussion in 'ESET Smart Security' started by bad2682, Jun 22, 2010.

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  1. bad2682

    bad2682 Registered Member

    Joined:
    Jun 22, 2010
    Posts:
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    can someone please tell me how to remove ESET from my pc runing XP pro it has everything messed up i cant get online or open about 3/4 of the stuff on my comp i have tried to remove by by going in to the start menu and clicking on it and than going down to uninstall but it say (the windows installerservice could not be accessed

    :mad:
     
  2. nonoise

    nonoise Registered Member

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  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello bad2682,

    Use our uninstall tool from the article mentioned by the previous poster. I have added the path here:

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2289


    Did your internet connection go down after installing your ESET security product? If so, there are a few things that I can recommend trying.


    After running the uninstall tool, install the latest 4.2 version of the product from our download page and let me know if your issue is resolved:

    http://www.eset.com/download/home


    Thanks,
    Richard
     
  4. bad2682

    bad2682 Registered Member

    Joined:
    Jun 22, 2010
    Posts:
    2
    nope wont let me remove going to take it to the doc and send eset the bill for fixing my pc worked fine befor i downloaded it no it wont do **** cant get online open anything that has to do with getting online i know there is nothing on my pc because it has only be built for 3 days now and this was the first website i went to guess i wont come here agian for any downloads
     
  5. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello bad2682,

    Have you contacted our Customer Care team to resolve the issue?

    http://www.eset.com/support/contact#

    or

    by telephone toll free +1 (866) 343-ESET [3738]

    NOTE: Contacting Customer Care is free for ESET customers.


    If you have contacted them and received a case number, please send me the case number in a personal message by clicking on my name and selecting send a personal message. I can pass you case to an engineer who will contact you to resolve your issue.

    Thank you,
    Richard
     
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