Need a little help with the cleaner.

Discussion in 'other anti-trojan software' started by notageek, Oct 14, 2002.

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  1. notageek

    notageek Registered Member

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    I just downloaded and got an update on the cleaner free trial. When I run the free trial it freezes up. I hit alt, control and delete to see if it's still responding but it's not. Anyone know what to do to fix this?
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Did you install the program in safe mode?
    If not, please uninstall and try it again that way.
    That should help.

    Regards,

    Pieter
     
  3. notageek

    notageek Registered Member

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    No I didn't install it in safe mode. I'll try it that way and see if it works. Thanks
     
  4. FanJ

    FanJ Guest

    Hi Notageek,

    Were you doing a full system scan with it (on demand), or were just TCActive and TCMonitor running resident when that happened?
     
  5. notageek

    notageek Registered Member

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    A full system scan.
     
  6. Paul Wilders

    Paul Wilders Administrator

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  7. notageek

    notageek Registered Member

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    At the time I was trying to scan no.
     
  8. Paul Wilders

    Paul Wilders Administrator

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    notageek,

    I'm not sure here: did you uninstall the software, and re-installed it in safe mode, or didn't you?

    regards.

    paul
     
  9. notageek

    notageek Registered Member

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    Yes unistalled the program and installed in safe mode and still having the same problem. I might just have a bad download.
     
  10. Paul Wilders

    Paul Wilders Administrator

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    Could be a possibility indeed. Uninstalling and installing a fresh downloaded copy might do the trick.

    regards.

    paul
     
  11. notageek

    notageek Registered Member

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    Thanks for the help. I got my Eye one 2 AT's to try. One being the cleaner and the other being TDS3 . I'm going try the cleaner first.
     
  12. Paul Wilders

    Paul Wilders Administrator

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    My pleasure.

    Keep in mind, TDS is quite superior to The Cleaner, though ;).

    regards.

    paul
     
  13. notageek

    notageek Registered Member

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    I'm heading over to download TDS3 now. Try it out and see if I like it.
     
  14. FanJ

    FanJ Guest

    Hi Notageek,

    Have also a look at these threads:

    http://www.wilderssecurity.com/showthread.php?t=2871

    http://www.wilderssecurity.com/showthread.php?t=2906

    and get the latest database from the TDS download page
     
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