NAV 2006 german: "Norton Program Update (english)"

Hi Problemfinders,

i've got norton antivirus 2006 (german edition) and when i update it via liveupdate, there's always one thing left it cant install. (watching image) Its possible to download from server but ive got problems with installing. (liveupdate does installing automatically after download) .

One more thing, i cant explain, is taht i should download a update in english although im using a german version. I also did a online virus scan and searched for spyware, but there was nothing special found.

Can somebody help?


p.s. I should say that a used NAV 2005 before in english, but it was completely uninstalled (included reg_entries manually) before i installed the new version. Im sure. But there could be something left

 

If you have NTFS filesystem and have disabled 8dot3 creation {disabled short filename creation}, that can cause the install to fail because it still uses some 16-bit components. Take a look at this document:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/8744a4e83b18b3bd88256c1b00784e0d?OpenDocument&src=bar_sch_nam

 

My Value is already set to 0.

Any other ideas?

 

In your screenshot there is listed an error message in German, can you or anyone read that and provide a rough translation? Also [I think] there is a link to click on, can you please click on the link and then post the link here? It is a link to Symantec Knowledge Base article. Thanks .. that would be helpful to troubleshoot your problem.

 

Here is the {very general} LU 1806 error but I am wondering if your screenshot is showing a mosre specific link you can click on; usually that will help pinpoint your problem.

Error: "LU1806: LiveUpdate was not able to install any of the <number> updates that you selected" when running LiveUpdate

 

Hi Randy,

Trying to translate from German into English the part you asked for (LOL, I have never been good in foreign languages):

LU1806
LiveUpdate couldn't install one of the selected updates.
Please click on the + sign next to the Updates that couldn't be installed; you will get there further information.
All available updates have been choosen.
Please click here to ....

(well, I'm sure that others could give a better translation ! )

 

lol, im very surprised to get so many replies a short time. - ok. the page you've been redirected is http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2005072716150213?Open&tpre=de?Open&src=de_sg&docid=20031007144551934&nsf=SUPPORT%5CINTER%5Csharedtechintl.nsf&view=969b72b341254e85852567350055c8fe&dtype=&prod=Norton%20AntiVirus&ver=2006&osv=&osv_lvl= and you follow the next link, the supports advices you to uninstall the product with it ssoftware Symnrt.exe and reinstall the product. It did it a couple of times but my problem still exists. unfortunately, there are no further advices.

p.s. here is the log file, that is displayed, too. All the files are deleted when i uninstall.


Windows XP 5.1.2600 Service Pack 2
NAVNT 2006 12.0.0.94

LiveUpdate was not able to complete this update.

Please contact Technical Support and provide all information displayed on this screen. For contact information, go to Help->Technical Support from your Symantec product.

The files below could not be updated by LiveUpdate:
-----------------------------------
File: C:\PROGRA~1\NORTON~1\IWP\FREInteg.dl^
359544 Bytes 9/25/2005 14:58:22 v9.0.0.127.
File: C:\PROGRA~1\NORTON~1\IWP\isRes.dl^
197240 Bytes 9/25/2005 14:58:28 v9.0.0.127.
File: C:\PROGRA~1\NORTON~1\IWP\IWP.dl^
194160 Bytes 9/25/2005 15:46:36 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\IWP\IWPLog.lo^
190072 Bytes 9/25/2005 15:49:02 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\IWP\niscmnht.dl^
283768 Bytes 9/25/2005 14:58:34 v9.0.0.127.
File: C:\PROGRA~1\NORTON~1\AboutPlg.dl^
231024 Bytes 9/25/2005 15:46:16 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\ApwCmdNT.lo^
15480 Bytes 9/25/2005 15:48:30 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\apwutil.lo^
10360 Bytes 9/25/2005 15:48:36 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\avNSCPlg.dl^
181872 Bytes 9/25/2005 15:46:22 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\avNSCPlg.lo^
19576 Bytes 9/25/2005 15:48:42 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\CfgWzRes.dl^
398960 Bytes 9/25/2005 15:46:32 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\DefAlert.lo^
9336 Bytes 9/25/2005 15:48:52 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\HPPRES32.lo^
71288 Bytes 9/25/2005 15:48:56 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\navapsvc.lo^
11384 Bytes 9/25/2005 15:49:06 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\navapw32.dl^
218736 Bytes 9/25/2005 15:46:42 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\navapw32.lo^
71288 Bytes 9/25/2005 15:49:12 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVComUI.lo^
546424 Bytes 9/25/2005 15:49:16 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NavError.lo^
12920 Bytes 9/25/2005 15:49:22 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVLogV.lo^
15480 Bytes 9/25/2005 15:49:26 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NavOpts.lo^
571016 Bytes 11/9/2005 16:46:20 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NavProd.lo^
10872 Bytes 9/25/2005 15:49:42 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVPwd.dl^
136816 Bytes 9/25/2005 15:47:02 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NavShcom.ex^
165488 Bytes 9/25/2005 15:47:12 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVShExt.dl^
140912 Bytes 9/25/2005 15:47:18 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NavStub.lo^
9848 Bytes 9/25/2005 15:49:48 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVTasks.lo^
108152 Bytes 9/25/2005 15:49:52 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVTskWz.dl^
259696 Bytes 9/25/2005 15:47:22 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NavUI.lo^
11384 Bytes 9/25/2005 15:49:58 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\NAVUIHTM.dl^
431728 Bytes 9/25/2005 15:47:28 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\Navw32.lo^
13432 Bytes 9/25/2005 15:50:02 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\qconres.dl^
149104 Bytes 9/25/2005 15:47:32 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\rcAvMail.dl^
9328 Bytes 9/24/2005 14:34:22 v104.0.1.17.
File: C:\PROGRA~1\NORTON~1\rcIMScan.dl^
10352 Bytes 9/24/2005 14:34:48 v104.0.1.17.
File: C:\PROGRA~1\NORTON~1\rcIMScn.dl^
10352 Bytes 9/24/2005 14:34:54 v104.0.1.17.
File: C:\PROGRA~1\NORTON~1\rcOffcAV.dl^
9328 Bytes 9/24/2005 14:35:10 v104.0.1.17.
File: C:\PROGRA~1\NORTON~1\Scandres.dl^
341616 Bytes 9/25/2005 15:47:38 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\ScanMgr.dl^
390768 Bytes 9/25/2005 15:47:42 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\SDSND32I.DL^
20080 Bytes 9/25/2005 15:47:52 v12.0.0.94.
File: C:\PROGRA~1\NORTON~1\SDSND32I.lo^
10872 Bytes 9/25/2005 15:50:08 v12.0.0.20.

 

When you uninstalled, did you cleanout everything? Also, when you try to reinstall, make sure you use MSConfig or similar utility to UNcheck everything running at startup, then reboot into a clean environment without anything running in the background, so that your reinstall will be totally clean. If that doesn't fix the problem, dunno, maybe try other software. Usually a totally clean install will fix the problem; only other thing I wonder about is that you are using a German edition of the product but I would think that should not matter. Good Luck!

 

I cleaned out everything. I did the complete uninstall (once with preferences -> software and more times with the uninstall program 'Symnrt.exe' ). After that (reboot the system), i deleted every file i found with norton or symantec and i searched for this words in registry and deleted some keys,too. - And i must have missed some files or keys, but i can't found them if there still exists.

 

have exactly the same problem :
"Detail":
Windows XP 5.1.2600 Service Pack 2
NAVNT 2006 12.0.0.94

nice message...

ten reinstallings and total cleenings ( includes winfaxpro and pcanywhere ---a lot of time...) : no result

there are some (6?) registry entries ,ccapp..`al last and they`re not to delete or to change.

I think this the problem.

cu

 

I couldn't find something like that, but i found some entries called "Symantec Core LC" and i coulndt remove them from the registry. before was LEGACY

 

OK hang in there, we are getting desperate by now. Here is another suggestion, you can try the Locked Files Wizard:

Get it Here: http://noeld.com/programs.asp?cat=misc

You can use that program to delete files and folders which won't let you delete them in normal mode of Windows.

I am thinking there may be some last-gasp "defense mechanism" in the leftover remnants of the program which are blocking your ability to delete the regentries, so maybe if you can finally purge your system of the ccapp etc. you can then delete the regentries and have a totally clean environment.

Don't forget, before attempting a reinstall, to use MSConfig and UNCheck everything extra that is starting when Windows starts up, then reboot. That eliminates extra processes running in the background which could interfere. Once you have your product reinstalled and running properly, THEN you can go back and reCheck those items in MSConfig.

Good Luck; we are trying to help, I understand it is frustrating. If it has not been too long since you purchased your product, Symantec will refund your money {I forgot what the grace period is, I think it is 60 days within the date of purchase}. It always saddens me to see anyone struggling with a problem they cannot solve with software they want to use.

 

If you are comfortable working in the registry I can tell you how to remove the legacy symantec entries. I have done it many times with many different product legacy entries. Including norton/symantec.

bigc

 

i think i'm able to do it so you can tell me how to remove these entries