"My Prevx" Scan History

Discussion in 'Prevx Releases' started by JPinches, Oct 10, 2010.

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  1. JPinches

    JPinches Registered Member

    Joined:
    Sep 13, 2010
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    Location:
    Sacramento, CA USA
    While reviewing the My.Prevx account page, I came across the scan history which showed many "Malicious Programs" counts. They were found by CSI Custom, CSI Scheduled, Edge Real-Time scan methods. Not every scan identifies a Malicious Program either.

    Yet in the Prevx Program itself these infection reports are not being added to the "Total Threats Cleaned" nor in the "History Log" or in "Quarantine."

    What are these "Malicious Programs" and how can I see what the MyPrevx online history is seeing as Malicious Programs?
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    It's possible that these files are heuristic flags and not direct malicious detections. The Prevx scan log locally is the most accurate view of what the agent itself is reporting.

    If you'd like me to take a look closer, send me a PM with your license key and I'll see what is causing the difference :)

    Let me know if you have any questions!
     
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