I just installed Paragon backup and recovery 10.2 free edition. I created a CD from which to boot as suggested in the help files. I booted off of the CD and selected backup/restore. It listed all my drives. My C drive (the one I boot from every day) is listed as unformatted. Paragon lists it as basic HD 1. It says the E drive is unformatted and the F drive is called factory image. It also says that it E (my C) is NOT active. Indeed one of my drives is called factory image, it has the recovery files on it as installed by HP. Factory image is a partition on drive 1. My C drive is also a partition on drive 1. I did NOT try to backup drive 1 "unformatted". The real scoop on drive 1 is: Hitachi, NTFS, SATA, SMART, Healthy, 307 GB used, 190 GB free. And the drive name is HP. What am I doing wrong?