Hi; Just got this idea to make a post to ask you guys here about the way of sending samples to "your AV/Antimalware/anti-spyware program" when you have a file suspected/undetected as virus/malware. Maybe some questions like these: 1)What AV/security app: 2)How to send samples to your AV (can be via the AV gui or procedure/instruction..best with the URL) 3)Confirmation/response time upon submission..(got confirmation that they received it or responded but seems lke forever or did not respond at all) 4)Additional observations/experiences with the handling of your samples/file submitted (say, the way the CS handled your request or positive/negative feedbacks from CS) Surely someone has had experiences sending samples/files for verification to your AV/security app before..may we know your thoughts/inputs/ideas/experiences so we may learn from them. I believe this will help the members here especially the newbies or the not-so-learned ones who encounter problems with undetected viruses/false positives..etc. Or any experiences about it/connected to it maybe.... I'll start. Avira - Avira Premium Security Suite10(w/out firewall and Proactive module) - Submit via http://analysis.avira.com/samples/index.php or through Avira GUI. - Confirmed response through email about samples 1 day. Response resolotion time 2-3days. - Experienced submitted a sample that VirusTotal/Filterbit/Jotti's malware scan stated 45% as malware but still Avira claimed it is not a malware/virus. - All in all prompt response to sample/file submission is okay. Never had any experience that they have not confirmed or responded. Always responds to users. Prevx -Prevx ver 18.104.22.168 - Through the Prevx Gui link to Prevx CS site. You can post there/upload files there(.txt/jpeg/bitmap/.log) or through email at email@example.com procedure is https://www.wilderssecurity.com/showthread.php?t=245129 - Just minutes after posting a message Prevx help responds promptly. Max is a day but usually just 5 hours or so. - Cannot submit file samples through the site but only through email. - Confirmation to resolution the response time was fast did not even take 24 hours. Always responds to users. The best/fastest I have experienced. HitmanPro -HitmanPro Build 117 -File submitted through contact to HitmanPro mod(erikloman). Can email firstname.lastname@example.org. -Response time 2-3days. Have no standard procedure for file submission yet. But erikloman went out of his busy schedule to assist me on the samples. Malwarebytes - Have to contact Malwarebytes forum to ask how to submit samples. I used to send samples via their website but the link is gone. Instructions from the forum are here http://forums.malwarebytes.org/index.php?showtopic=3228 Superantispyware -Have to contact suppot from the site and make a ticket. http://www.superantispyware.com/support.html and here http://forums.superantispyware.com/index.php?/topic/2814-submitting-samples-to-superantispyware/ -Response time usually 2-3 days. -Made me download a file SUPERSampleSubmit.exe that I used to submit the samples to them. After a week of follow-up had a response. - All in all slow response. Needs constant follow-up. Avast - File submission through GUI as undetected malware or here http://www.avast.com/contacts - No procedure for submitting files via email. - Have not tried submitting samples yet but in avat forums there are reports that "usually" samples submitted to them via the GUI gets included in the next update but no confirmations. Samples sent via the email are responded but rarely. Will add more next time. Hope you guys share your tips/experiences/observations on sending samples etc Thank you.