Multiple backups per day

Discussion in 'Acronis True Image Product Line' started by Wyzard, Sep 5, 2007.

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  1. Wyzard

    Wyzard Registered Member

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    Hello,

    latelely I seem to have a problem with ATI 10, i'm setting my tasks as to do a differential backup each day, same time. I am now experiencing that i am getting more than one (sometimes up to for or five) diffeential bu's per day, each a minute apart.


    Any hint?

    Thanks
    Wyzard
     
  2. jmk94903

    jmk94903 Registered Member

    Joined:
    Jul 10, 2004
    Posts:
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    Location:
    San Rafael, CA
    What build of TI 10 are you using?

    What operating system?

    Where are you storing the backup images?

    Have you tried deleting all the backup jobs, rebooting and recreating the jobs. Sometimes when a job is edited, it gets weird. It shouldn't but sometimes it does.:)

    Multiple backups a minute apart suggest that several jobs are scheduled for the same time and are being processed sequentially as soon as the first starts. When you recreate the jobs pay special attention to how you schedule each job to avoid overlapping jobs.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Wyzard,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Please recreate your scheduled tasks after updating.

    If the issue persists, please do the following:

    - Download and run schedmgr.exe application;
    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;
    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.
    - Run schedmgr application once again;
    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please collect some information to let us investigate it thoroughly:

    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the problem repeats;
    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  4. Wyzard

    Wyzard Registered Member

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    Thanks for your help,

    now ok


    Wyzard
     
  5. jmk94903

    jmk94903 Registered Member

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    3,329
    Location:
    San Rafael, CA
    That's great news. What was it that fixed the problem?
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Wyzard,

    We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
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