MS Word takes forever to scan a page

Discussion in 'NOD32 version 2 Forum' started by Arjuna, Feb 6, 2007.

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  1. Arjuna

    Arjuna Registered Member

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    Hi,

    I've just installed a trial version of NOD32 2.7. I'm looking for a replacement AV program for Norton's AV ( which I've used for eons ). I have MS Office 2003 installed on XP Pro SP2. I've got MS Outlook running and Live Messenger but MS Word takes forever to scan a page. I waited something like 15 or more minutes for it to open a blank page. Is there some setting either in NOD32 or in Word that I need to set to fix this?
     
  2. Blackspear

    Blackspear Global Moderator

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    Did you run the "Norton Removal Tool" after uninstalling Norton?

    Cheers :D
     
  3. Anti_Virus

    Anti_Virus Registered Member

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    Not the same situation, but I have a problem with MS Word and Excel, too.
    Here is what happens:
    After booting, the first document (.doc or .xls doesn't matter) I double click doesn't open. Instead, there is a notification of MS OFFICE on the right bottom corner: "Scanning for viruses". The page is blank, there is no document, while the application (Word or Excel) is running. I close the application, doule click the same file again, and it opens without problems in miliseconds. This applies not only to a single document, but to all documents on my computer.
    When DMON disabled, there is not such a need to close and double-click again.
    Is there any setting I could do, or do I have to learn to live with this thing? :D

    P.S.: Never made the blunder of installing Norton on my machine. ;)
    My previous AV was Kaspersky.
     
  4. Arjuna

    Arjuna Registered Member

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    Well actually I used the Norton's Removal Tool to uninstall and remove in one go.
     
  5. Arjuna

    Arjuna Registered Member

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    BTW I just quit DMON from within NOD32 and Word now opens fine. So it's definitely something wrong with DMON's scanning of Word documents on my system. MY copy of Office 2003 is fully updated.

    Also I noticed that browsing in IE had slowed down. I went into the IMON setup and changed the IE setting from maxCompatibility to maxEfficiency. That seemed to help. But I can't find anything similar in the DMON setup.
     
  6. Arjuna

    Arjuna Registered Member

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    After getting some advice from the fellows who recommended NOD32, I tried removing the Normal.dot template file from Word, but that didn't make a difference.

    So can anyone shed any light on this problem. As it stands this will be show stopper for me buying the product.
     
  7. Gizmo

    Gizmo Registered Member

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    Hi try to look to your Office startup directory.
    Located for example here :
    C:\Program Files\Microsoft Office\OFFICE11\STARTUP\
    If you have some file(s) there try to move it to some other temporary directory outside startup . Then test it if it helps.
     
  8. bre

    bre Registered Member

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    Having similar problems. Excel 2007 is freezing up on me. I am losing work if I don't save every couple of minutes. I had to reboot a couple of times. I quit NOD32 and Excel is running like a top. Surely someone knows if there is a problem running Excel 2007. I'm also on trial and intended on buying it but this is a showstopper. Didn't have this problem with Pccillin Internet Security and want to switch but not if this keeps up. Not giving up Excel 2007 for NOD32 that's for sure. Someone got an answer?
     
  9. ASpace

    ASpace Guest

    Having DMON disabled won't affect your security since AMON is enabled.AMON is the protection module that scans all file on-create,on-execute and on-access so all Office docs are scanned by AMON.

    About IMON , try the suggestions here.

    After all , as Blackspear suggested , do make sure Norton is uninstalled from Add/Remove programs and finished with the Norton removal tool (latest version) from Symantec here
     
  10. bre

    bre Registered Member

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    Don't have Norton. Disabled DMON and Excel works just fine now. DMON seems to be the problem. Thanks.
     
  11. Big Daddy

    Big Daddy Registered Member

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    I use MS Office 2000 and everything works great with Nod32.
     
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