MS KB 314057

Discussion in 'Acronis True Image Product Line' started by FanJ, Sep 5, 2005.

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  1. FanJ

    FanJ Guest

    Hi Acronis,

    Are you aware of this Microsoft KnowledgeBase article KB314057:
    http://support.microsoft.com/kb/314057

    The article describes a problem that might occur when you want to upgrade from Windows 98 or ME to Windows XP.

    I'm not sure whether it is allowed to copy parts of the article.

    The important thing is:
    There might be a problem with the Heads (sides) value in the FAT32 BIOS Parameter Block (BPB) after you have used an imaging program to clone an harddisk.
    When you still use Windows 98, there is no problem.
    But when you upgrade to XP, this might give a problem.

    The article gives a procedure to correct it.

    Some questions:
    1.
    Since the article is talking about third-party disk-imaging programs, does this also mean that the use of TrueImage might cause this problem?
    2.
    Does your utility to fix the Master Boot Record also fix this?
    See first posting in this thread:
    PLEASE READ BEFORE YOU POST


    Thanks,
    Regards, Jan.

    PS:
    The English version of this MS article says: Last Review : June 23, 2005
    Revision : 2.2
    The Dutch version: Last Review : January 12, 2004
    Revision : 1.0
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello FanJ,

    Thank you for your interest in Acronis Disk Backup Software.

    Yes, we aware of that article.

    Yes, any disk imaging software can cause this problem including Acronis True Image 8.0.

    No, our utility fixes MBR only.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Alexey Popov
     
  3. FanJ

    FanJ Guest

    Thanks Alexey !

    Best regards, Jan.
     
  4. FanJ

    FanJ Guest

    Hi,

    Could you perhaps help me?

    Looking at that MS article KB314057, I see (sorry Microsoft, I have to quote):

    It says:
    Well, my Windows 98 SE startup disk (floppy) does not have that file Sys.com on it.
    Don't ask me why, I don't know.

    Now looking further on that MS article, it says:

    Hmm, the article is here talking about Windows ME.
    But what about Windows 98 SE ...?

    And how to solve the problem that my startup floppy does not have that file Sys.com ?

    I see that file on the following places on my system:
    C:\WINDOWS\COMMAND\SYS.COM
    C:\WINDOWS\OPTIONS\CABS\SYS.COM

    Can I simply copy it to that startup floppy ?

    o_O

    Thanks in advance for any help !!!
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello FanJ,

    I believe that it will be much better to contact Microsoft Support Team in order to get more information on this issue.

    Thank you.
    --
    Alexey Popov
     
  6. FanJ

    FanJ Guest

    Hi Alexey,

    Yes, I think you're right.
    I can only hope that MS might help here.......

    Regards, Jan.
     
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