Hi ; New trying out PBD free here. Yeah..the "Help Section" is so..so..tsk. I've used 4 image back-up software to date and this trial is for a friend who requested it. She's new to image backup and just does file backup via CD/DVD's/flashdrive. I am testing it for her (so when there's a problem it's me..lol!..women..) I encountered a "hiccup" earlier. Have given up on the Help Section and found this sticky thread. "(4) Using ‘Mount the Selected Archive’ option (for 32x Windows only) 1. Go to Archives tab. 2. Right-click the required archive and select ‘Mount the Selected Archive’ option 3. Assign Drive Letter and click Yes 4. The Archive will appear in Windows Explorer as a Hard Disk Drive. You can copy files/folders from this drive as usually." In the previous softwares used I am able to mount the archive to a drive letter of choice(as stated in #4) but following it got me nowhere. Archive was verified. No errors whatsoever. I tried to previously restore from an archive via the Recovery CD. I went trough but I was dumbfounded to not get a confirmation upon booting to the Windows. I only showed the confirmation when it finished the process in via the Recover CD and when I exited. There was none anymore as to the success of the image restore. All softwares I used previously will show a "message" like "Restore Successful" or something like that....when/before booting to Windows (on the restored hdd). One would even (it said normally..) perform a checkdisk before restoring and then confirm also prior booting to Windows. Please see image attached. My points: (a) I want to explore the contents of the archive. Mount it in a drive letter of my choice and copy/paste items from there to the active partition. I don't want to restore just yet. Just want to see the contents before I restore. How may I do that? (b) Also, I know I can explore the contents of an archive by not mounting it. That is a stipend for all backup imaging softwares. I don't want to restore just yet. Just want to explore without mounting the archive to a drive letter and check the contents. How may I do that? (c) I hope the Help Section will be more "easy to understand". If a newbie is gonna rely on it chances are non-continuance will be the result. My friend is not a techy person(so am I..lol) but if he/she is not relatively keen on using forum help then they would just abandon using the product. Forums are very useful instead of support. Have proven that to myself a number of times especially with hardware. But some are like ..."if it ain't working..if it gives you problems..ditch it" guys. Thank you and hope for help on my "hiccups".