Please help! Problem: On-access scanning of non-native apps freezes the phone. - ESET Mobile Security 1.3.1670 Last database update: Mar 20, 2011 - Installed & activated: Mar 20, 2011 (email reporting successful activation was received.) - Install file: ESET_mobile_security_enu_ppc_home.cab - Phone: Verizon HTC Touch Pro2 w/ Windows Mobile 6.5 Posting here because my PC's browser doesn't seem compatible with the form for submitting a Support Case on the ESET's website. I have checked the User Manual, the Knowledgebase, and this forum for help with the phone's freezing, but no luck. - Happened about 6 times so far & had to reset phone each time. The in-progress color circle in the center starts and never stops. The tiny "scanning" notification icon in the bottom right appears and never disappears. The app never opens. - Some settings info: --- Heuristics is NOT selected for On-access (nor for On-demand). --- Extensions: scan all extensions (i.e. "Extension sensitive" is not selected.) --- Phone has OFF: all data (i.e. internet), wi-fi, bluetooth. --- Phone has ON: the phone function. - Has happened everytime open an app that I've added. I tried several different apps, all of which I've used before with no problems. When I did an On-demand scan of one of the app's program folder, ESET scans quickly & reports no infected files. - Does NOT seem to happen when open an app that came with the phone, e.g. calculator, camera, picture viewer, voice recorder, excel. - When I do an On-demand scan of the Whole device, ESET scans quickly & reports no infected files. Please let me know what further info I can provide. Thank you in advance.