Mobile anti-virus beta

I have installed the anti-virus from the beta program link below, however it requires a username and password to be able to install updates and open the program.

http://beta.eset.com/

the website says you don't have to register to use it however. Can someone assist?

thanks.

 

Hello,

Do you have an ESET NOD32 Antivirus license? If so, try entering the credentials (username and password) from it.

Regards,

Aryeh Goretsky

 

I have a Smart Security licence, yes. However this is a public beta and not something only open to those who have an existing account with ESET (or at least, the website doesn't say you need a current Smart Security or NOD32 licence).

I'll try contacting ESET directly instead.

 

I telephoned ESET support, who advised me to e-mail the beta team directly, which I have done. I have received no reply however.

Can someone here chase this up?

 

Hello,

I was not aware a username and password needed to be manually entered, so perhaps it is an issue specific to your mobile device? Which device and carrier are testing with?

Regards,

Aryeh Goretsky

 

Its a Nokia N97 using Vodafone UK. Can't see it being related to the carrier, though.

 

I have had no reply from ESET - can someone here please raise this issue with the appropriate department?

 

Is there anyone at ESET reading this?

I have contacted ESET via telephone, via e-mail and on this forum. So far, nobody has been able to help. Is ESET support really this bad?