Missing drive using DD10 bootable media

Discussion in 'Acronis Disk Director Suite' started by ozjeff99, Jan 16, 2008.

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  1. ozjeff99

    ozjeff99 Registered Member

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    Ive got an intel MOBO with 2 RAID controllers. One is intel controller and the other is Marvell with 4 SATA ports on eack. I have drives on each

    DD10 build 2160 installed has no prob seeing all drives. When I boot DD from bootable CD however, I cannot see anything on the Marvell controller. Is the bootable version (full) limited in what it can see on the computer or is this a bug?
    Cheers
     
  2. K0LO

    K0LO Registered Member

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    ozjeff99:

    The "full" version is Linux-based and it looks like the proper driver for your RAID controller is not present in the current build. Build 2160 is getting rather dated so if you have any recent hardware then it may not be supported yet.

    Have you tried using the "safe" mode?

    If you log into your account on the Acronis web site and file a support request, Acronis may be able to furnish you an ISO image with more-current driver support.
     
  3. ozjeff99

    ozjeff99 Registered Member

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    Hi Kolo

    Not sure if I made it clear. The installed DD10 build 2160 (and also TI10 build 4942) can see all drives fine including those on the Marvell controller.

    It is the bootable media (CD) that I have created from these builds that can't see the Marvell controller in both 'safe' and 'full' modes. Does anyone have any idea what is happening?
     
  4. K0LO

    K0LO Registered Member

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    ozjeff99:

    Yes, precisely. My previous reply was an attempt to explain why that is happening.

    You can see all of your drives including the ones on the Marvell controller when running the Windows version of DD or TI because you are using the Windows drivers for the disk controllers. Windows drivers are not available in the boot environment because the boot environment runs Linux. You must have the appropriate Linux driver for your disk controller in order for it to operate in the boot environment.
     
  5. ozjeff99

    ozjeff99 Registered Member

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    Now I understand. Thanks Kolo you were a step ahead of me. I have put in a support request to Acronis. Fingers crossed!
     
  6. MudCrab

    MudCrab Imaging Specialist

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    You may also want to consider creating a BartPE or VistaPE boot CD that includes DD (and any necessary drivers).
     
  7. Bartlet

    Bartlet Registered Member

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    Hi ozjeff99 - I've just got a new Dell 1720 laptop and have the exact same issue. Have you been able to get any assistance from Acronis as yet? I've also tried a support request.
     
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