Microsoft will make Surface parts available to consumers in 2023

guest · Nov 12, 2022

By Jon Fingas @jonfingas - November 11, 2022

Microsoft hasn't been shy about wanting to improve the repairability of Surface devices, and that now includes the availability of spare parts. In a statement to iFixit, Microsoft says it plans "broad availability" of parts for individuals and independent repair shops in the first half of 2023. You can also expect complete repair manuals for the Surface Pro 9 by the end of this year. A wider repair network will be available in early 2023 with the help of a "major US retailer."
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That improved stance is reflected in the company's latest designs. Microsoft says repairability was a "major focus" in the Surface Pro 9's construction, and iFixit has confirmed as much in its independently run teardown of the Windows tablet.
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This isn't the first time Microsoft has made nods toward do-it-yourself repair. The Surface Laptop 3 was easier to open, and even the extra-slim Surface Pro X had a user-replaceable SSD. iFixit also warns that it can't truly judge the Surface Pro 9's repairability until the manuals and parts are available
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iFixit: Does the Surface Pro 9 Mark a Turning Point for Repairability at Microsoft?

Here’s the full statement Microsoft provided to iFixit:

At Microsoft we recognize the importance of enabling device repair and this was a major focus in developing Surface Pro 9. This includes intentional features in our products’ design, as well as availability of repair instructions and spare parts.

– Repairability features in the product design built upon the replaceable components of prior generations such as the Display, SSD, and Kickstand while building out a host of additional replaceable components such as the screwed in Battery, Motherboard, Thermal Module, Surface Connect port, and more (1)
– The Surface Pro 9 service guides which include full repair instructions will be available publicly for download by the end of this calendar year on the Microsoft Support site. See Microsoft Service Guides: Download Surface Service Guides from Official Microsoft Download Center.
– We are currently working with a major US retailer to build out our authorized repair network and bring repair options closer to our customers. This will become available in early 2023.
– We are also building out capability to deliver broad availability of spare parts for Independent repairers and Consumers targeting the first half of 2023.
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