Microsoft Surface Laptop 3 Screens Are Spontaneously Cracking

guest · Feb 17, 2020

Microsoft Surface Laptop 3 Screens Are Spontaneously Cracking
February 17, 2020
https://www.bleepingcomputer.com/ne...-laptop-3-screens-are-spontaneously-cracking/

Yesterday, Windows MVP and enthusiast Rafael Rivera noticed numerous posts [1, 2, 3] where Surface Laptop 3 owners report that their screens are suddenly cracking.
Upon further searching, BleepingComputer found two more topics posted to the Microsoft forums in February 2020 where Surface Laptop 3 owners reported [1, 2] the same problems.

Almost all of the owners report the same thing; they use their laptop as normal, put it away for the night, and the next day when going to use it, they notice a crack in the screen such as the one below.

"I have a surface laptop 3 15" and i have had it for a month. I took it all over asia and it was perfectly fine. Then i went to school and i opened it up in my first class. MASSIVE HAIRLINE CRACK," one owner posted to the Microsoft forums along with an image of their cracked screen.
Click to expand...

One Surface owner, though, was told that Microsoft is aware of the reports and is investigating the issue but could not give a time frame for resolution.

"Microsoft has acknowledge in the latest correspondence with the store I purchased the device from that they are investigating other reports of the same issue. However they could not provide a time frame on when they would find a solution or resolve the issue."
Click to expand...

guest · May 8, 2020

Microsoft offering free repairs for mysterious Surface Laptop 3 screen cracks
Contact Microsoft to initiate a repair
May 8, 2020
https://www.theverge.com/2020/5/8/21252634/microsoft-surface-laptop-3-screen-crack-free-repair

In the months since the Surface Laptop 3’s October 2019 launch, some users have reported cracks appearing on their laptop’s screen for no discernible reason. Microsoft first said it was investigating the issue in February, and today, the company explained a potential cause of the problem and offered free repairs to those affected (via ZDNet).

“We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” Microsoft said in a support document.
Microsoft also says that if you previously paid for a repair that you believe should be covered by this new policy, you can contact Microsoft support to potentially get a reimbursement.
Click to expand...

zapjb · May 8, 2020

I feel bad for the consumer & M$ should make them whole.

Other than that I find this funny.

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