Microsoft Sees 24% Rise in Tech Support Scam Complaints

guest · Apr 24, 2018

Microsoft Sees 24% Rise in Tech Support Scam Complaints
April 24, 2018
https://www.bleepingcomputer.com/ne...percent-rise-in-tech-support-scam-complaints/

Tech support scams are bigger than ever, according to Microsoft, the company revealing last week that it received over 153,000 reports from customers who were the victims of a tech support scam in 2017, a number that went up 24 percent compared to complaints the OS maker received in 2016.

Around 15 percent of the users who complained to Microsoft admitted to losing money to scammers, on average between $200 and $400.
One Dutch user, in particular, admitted to losing over €89,000 ($108,000) to a tech support scammer in one single event.
FBI saw a similar increase
The numbers grew despite Microsoft's joint efforts with law enforcement authorities to crack down on tech support scams last year.

The problem of tech support scams is an old one, and despite the troves of articles and training materials available online, new users continue to fall victims to such practices, mainly because scammers are constantly tweaking their social engineering trickery.
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