Microsoft Add ons

Discussion in 'Prevx Releases' started by boesdad, Nov 1, 2013.

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  1. boesdad

    boesdad Registered Member

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    If I go to manage add-ons, there are two sections for webroot:

    NAME PUBLISHER STATUS ARCHITEXTURE

    Not available
    webroot not available enabled 32-bit & 64-bit

    _____________________________________________________________

    Webroot Inc
    Webroot toolbar Webroot Inc enabled 32-bit & 64-bit
    Webroot Vault Webroot Inc enabled 32-bit & 64-bit

    ______________________________________________________________

    Any idea what the first add-on is for? Have tried removing and re-installing,
    but get the same thing.
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    That is likely the web filtering extension, but strange that it doesn't show the name properly. Could you take a screenshot and let me know exactly what OS you're using?

    Thanks!
     
  3. boesdad

    boesdad Registered Member

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    Using windows 8 and best buy internet security plus. When I do a search,
    there does appear a green check mark next to the results. If you hover over the green check mark and click it, it takes you to webroot.com. I DO NOT
    have the files mentioned for webfiltering in programdata directory under
    WRData.

    webroot.jpg
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    That's the one for Identity Shield I assume as I have 4 add-ons for Webroot in IE10?

    Daniel

    02-11-2013 12-47-11 AM.png 02-11-2013 12-52-49 AM.png
     
    Last edited: Nov 2, 2013
  5. boesdad

    boesdad Registered Member

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    PrevxHelp & Triple Helix Thanks for both your help.
    I am running IE10. I did more info on the Add-on Ext and
    it shows the same info you have displayed.

    Thanks again for both your help
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Thanks! That's strange that the publisher isn't registered correctly - it sounds like it could be a certificate signing issue. I'll check with the team and get it corrected.

    Let me know if you find anything else in the meantime!
     
  7. boesdad

    boesdad Registered Member

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    Will do. Thanks again for your help.
     
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