Mcafee False Positive

Discussion in 'other anti-virus software' started by Mops21, Apr 28, 2013.

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  1. Mops21

    Mops21 Registered Member

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    Hi

    I have 1 false positive from Mcafee where can i submit the File

    1. Any uploud Formular

    2. Any E-Mail contact
     
  2. pykko

    pykko Registered Member

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  3. Mops21

    Mops21 Registered Member

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    Hi all

    Thank you very much

    This File is detected by Mcafee winsrv.dll
     
  4. Mops21

    Mops21 Registered Member

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    Hi

    I have contact Mcafee and the detected File is Not fixed any help
     
  5. marciocruz

    marciocruz Registered Member

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    Hi,

    Please check this:

    h**p://www.mcafee.com/us/mcafee-labs/resources/how-to-submit-sample.aspx

    You can also, get a fix for this if you post here:

    h**ps://community.mcafee.com/index.jspa

    or send via email to:

    virus_research@avertlabs.com
     
  6. Mops21

    Mops21 Registered Member

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  7. marciocruz

    marciocruz Registered Member

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    The email and link is for CORPORATE products, if you follow the email i give to you,is for customers and have an automatic,first line analysis of the file,is faster
     
    Last edited: May 2, 2013
  8. Mops21

    Mops21 Registered Member

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    Hi

    Can you give me the email
     
  9. marciocruz

    marciocruz Registered Member

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  10. Mops21

    Mops21 Registered Member

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    Hi

    The File is detect by McAfee-GW-Edition as a Heuristic.BehavesLike.Win32.Suspicious-BAY.K any contact for this
     
  11. marciocruz

    marciocruz Registered Member

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    That is a gateway version.
    Check this:
    h**ps://kc.mcafee.com/corporate/index?page=content&id=KB62662

    McAfee Gateway Anti-Malware (Secure Anti Malware)
    Use email:
    Send an email with the sample file attached to virus_research_gateway@avertlabs.com.
    If you believe the submission is a false detection, put Possible False in the subject line of the email.*

    *If you do not get a timely response after submitting your sample to virus_research_gateway@avertlabs.com, open an SR with MWG Support to escalate the request.
     
  12. Mops21

    Mops21 Registered Member

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    Hi

    What did you mean with your answer

    *If you do not get a timely response after submitting your sample to virus_research_gateway@avertlabs.com, open an SR with MWG Support to escalate the request.


    Can you explain that
     
  13. marciocruz

    marciocruz Registered Member

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    Hi mops, i was just copying what they said on the page i give to you, but if i am not wrong, the gateway admin, have a special option to report things to mcafee technical support
     
  14. er34

    er34 Guest

    Sorry for poping-up,

    Mops21, what is the product(s) of McAfee you use ?
     
  15. marciocruz

    marciocruz Registered Member

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    for what i see, is the McAfee-GW-Edition
     
  16. er34

    er34 Guest

    Hi marciocruz,

    I noticed that the OP said that the product is detected by McAfee Gateway but it does not mean the OP uses any McAfee product or that the OP's product of use is McAfee gateway. Additionally, most McAfee GW users are supposed to know what escalation means but the OP would likes clarification [not bad but strange].

    I am just asking this trying to help - to make sure what is the "failed" McAfee product and what is the OP's relation with McAfee - this will help all of us help the OP to find the easiet and the most correct way to connect with the most appropriate McAfee department. :)
     
  17. marciocruz

    marciocruz Registered Member

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    i see :) just trying to help to :)
     
  18. Mops21

    Mops21 Registered Member

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    Hi

    I don`t use Mcafee

    I have scan my System with Hitman Pro and i checked the detected Files with virustotal and submit the Files to the AV Vendors for analyze
     
  19. er34

    er34 Guest

    Ok, then if you want to help please follow the marciocruz advice given in posts with numbers 5 and 13 (above).
     
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