Here is an email I just sent to Acronis. I thought maybe those of you on the forum would find it interesting or have some thoughts on it. EMAIL TO ACRONIS: Dear Acronis Technical Support, I still need additional help to get your software to work for me. How can you expect to have a successful company if your main product will not even work easily with a brand new HP Pavilion computer? When I start True Image 8.0 (build 937) I am confronted with a cryptic DOS-like prompt that has the word “quiet” already typed. Why on earth must a user of your latest version and a new HP computer be confronted with such a strange situation…and with no reference to that in the user manual? The first time I tried using the system to restore an image, I just deleted the word “quiet” and click on “OK”. Then I saw a long, long list in DOS style on my screen. Then it stopped and presented me with a DOS type prompt. I typed “help”, then hit enter. Then it gave me a menu. Then I typed “exit” at the prompt, then the True Image program started. I chose “restore image” and went through the steps of successfully restoring an image that I had on my connected USB external hard drive. When talking to a member of the Acronis User’s Forum, I was told I had type “acpi=off noapic” after the word “quiet”. The next time I tried to do a test restore I typed that and hit enter. It brought up the True Image program. When I started the Restore Image process, it did not offer me my USB external drive in the list of drives to restore an image from! Why all of With a new HP computer and the latest version of your software this should be simple. Another question: In the process of testing the different ways of archiving and restoring an image (so I can feel confident that I have a few ways to recover from a disaster), I tried making copies of the image files (*.tib) from my USB external hard drive, to DVDs. I did so, but when I tried to copy them back to the USB external drive, they would not copy. I got a message “cannot copy (file name): disk structure is corrupted and unreadable”. Of course I tried this to make sure that if somehow my C drive AND my USB external drive both went bad or got destroyed I would have a copy of the image files that I could copy back onto a new external drive, the restore to a new C drive from those. As you can see, I am still very insecure about any potential disaster recovery I may need to perform, because of these mysterious and complicated things. PLEASE tell me how I can do these things simply, or provide me with an update of your software so I can end this long and complicated process of trying to successfully make use of your software. This should help your company too, since HP computer is one of the three top selling brands (along with the Emachine and Dell brands)! Thank you.