Many 0x40007 Errors (True Image Server)

Discussion in 'Acronis True Image Product Line' started by Spider3, Apr 2, 2007.

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  1. Spider3

    Spider3 Registered Member

    Mar 13, 2007
    I got many 0x4007 erors during backup operaitons:

    Fehler beim Öffnen der Datei. (0x40007)
    Tag = 0xF35F747B3B21FA89

    This using last build (3832) of Acronis Image Server, on Windows 2003 SP1
    (Backing up files on C: + other partitions containing data).
    If i run a partition backup these warnings doesn't show.
    When the backup runs scheduled, i am sure no users are logged in, therefore it's not related with users open files.

    However, tasks completes always successfully but I'd like to know what are these warning and to which file(s) they are associated, and if there is a way to fix them.

    Thank you,

    Last edited: Apr 2, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Spider3,

    Thank you for choosing Acronis Server Disk Backup Software.

    We are sorry for the delayed response.

    Could you please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists?

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please also send us the log file from Acronis True Image that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    In addition, please clarify where do you store the backup archive: local or external hard drive, CD\DVD discs or another storage media?

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
    Last edited: Apr 11, 2007
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