MAJOR PROBLEM! FAILED TO READ DATA FROM DISK

1 of our clients has since 2 days the following errors:

and

I am going to run a chkdsk /r but I also had another client with the same problem and chkdsk didn't find anything! Acronis what should I do?

 

Hello jeremyotten,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software.

If updating does not help, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please also make a screen shot of the Device Tree application the way described in this previous post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov